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GlobalProtect App 6.2.4 Windows and macOS Addressed Issues
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GlobalProtect App 6.2.4 Windows and macOS Addressed Issues

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6.2.4 Addressed Issues
The following table lists the issues that are addressed in GlobalProtect app 6.2.4 Windows and macOS.
Issue IDDescription
GPC-20741Fixed an issue where the GlobalProtect app intermittently disconnected from the gateway when the user was using the embedded browser for SAML authentication.
GPC-20640Fixed an issue where the GP App graphical interface on macOS does not close on pressing the ESC key.
GPC-20585Fixed an issue where the GlobalProtect app could not connect to the GlobalProtect portal when configured with certificate authentication and SAML authentication using an embedded browser
GPC-20571Fixed an issue where the Report an Issue option was not visible in the GlobalProtect app version 6.2.3.
GPC-20542Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect logs did not display the username correctly.
GPC-20537Fixed an issue where the Login page got redirected twice and opened two separate tabs for GlobalProtect portal and gateway, when the user tried to connect the GlobalProtect app using the SAML authentication method.
GPC-20531Fixed an issue where, when the user was using Remote Desktop with GlobalProtect, the RDP sessions got disconnected because the GlobalProtect on RDP station got disconnected with a grace period end message.
GPC-20527Fixed an issue where the Conditional Connect method configured for the GlobalProtect app did not work as expected when the user shifted from external network (home) to an internal network (office). Users had to reboot the system to resolve this issue.
GPC-20514Fixed an issue where the remote users using GlobalProtect with Connect Before Logon (CBL) were unable to reset their password when using the app with an embedded browser.
GPC-20455Fixed an issue where the GlobalProtect app intermittently got stuck on the 'Connecting' status when the computer resumed from sleep and a new authentication was needed or authentication cookies had expired.
GPC-20445Fixed an issue where the GlobalProtect app got stuck in Connecting state after upgrading from PAN-OS 10.1.11-h5 version to PAN-OS 10.1.13
GPC-20444Fixed an issue where, when the GlobalProtect app was used with the SAML authentication method, the app displayed two pop-up messages; one with a successful authentication message and the other with an authentication failure message.
GPC-20426Fixed an issue where a new HIP report was not generated when the user disabled AV on an end-user device.
GPC-20381Fixed an issue where the Windows defender Real Time Protection state and agent version is incorrectly identified in GlobalProtect app version 6.0.8 and 6.2.3.
GPC-20378Fixed an issue where the GlobalProtect app was used with the SAML authentication method with the embedded browser, the app got stuck while redirecting to the SAML authentication page.
GPC-20374Fixed an issue where users were unable to connect to GlobalProtect if they accidentally clicked decline on the Terms of Service page.
GPC-20370Fixed an issue where the Real Time Protection state from SentinelOne was displayed as true even when the app was disabled.
GPC-20366Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the users tried to authenticate to the app, the screen displayed both authentication success and failed message even when the authentication was successful.
GPC-20320GlobalProtect unable to authenticate with SAML IdP using embedded browser (webview2) when "Enforce GlobalProtect for Network Access" is enabled
GPC-20279Fixed an issue where users were presented with suggested user names during SAML authentication after upgrading to GlobalProtect 6.2.3.
GPC-20263Fixed an issue where the correct label was not associated with the GlobalProtect icon so voice over was unable to read the icon name.
GPC-20262Fixed an issue where users were unable to select the GlobalProtect icon from the status bar on macOS.
GPC-20243Fixed an issue where, when the GlobalProtect app was used with an embedded browser, the browser displayed ‘can't reach page’ due to a Windows filter driver issue.
GPC-20242Fixed an issue where the GlobalProtect app displayed gibberish text on the app.
GPC-20241Resolved an issue where the GlobalProtect app did not detect HIP information for HP Wolf Security software.
GPC-20178Resolved an issue where the Certificate Revocation List was sent to a URI that was not an exact match with the URI in the certificate.
GPC-20163Fixed an issue where the GlobalProtect app was unable to connect to the gateway via IPv6.
GPC-20162Fixed an issue where the GlobalProtect enforcer blocked some DHCPv6 packets on Windows computers.
GPC-20157Fixed an issue where the gateway location was not correctly displayed in the Connections panel.
GPC-20143Fixed an issue where the user was redirected to the Authentication page twice on the default browser for both portal and gateway authentication when SAML was configured.
GPC-20091Fixed an issue where pre-logon failed when the computer was rebooted, when the machine store had an expired and active certificate.
GPC-20080Fixed an issue where the GlobalProtect logs displayed different event messages for Windows and macOS devices when the Allow User to Disable GlobalProtect App was set to Allow with Passcode for the GlobalProtect app.
GPC-20060Fixed an issue where it was possible for the GlobalProtect enforcer to be disabled when there was a network change during portal authentication.
GPC-20040Resolved an issue where GlobalProtect did not re-check for internal gateways when using cached portal configuration and an external network was previously detected.
GPC-20028Fixed an issue where macOS users, despite having 'Allow User to Change Portal Address' set to No, were able to choose a different portal from the existing list.
GPC-20005Fixed an issue where, when the GlobalProtect app was installed on Windows devices, users were able to select the manual gateway and connect to the app even when the regional or global fall back gateway was not configured.
GPC-20004Fixed an issue where both certificates with and without the specified OID were incorrectly being selected as potential machine certificates.
GPC-20003Fixed an issue where GlobalProtect users with certificates were unable to connect a gateway on version 6.0.9.
GPC-19991Fixed an issue where client certificate authentication between embedded browser and IdP (SAML) failed.
GPC-19972Fixed an issue where users were unable to connect to Prisma Access after a break and had to reboot their computer.
GPC-19961Fixed an issue where the hamburger menu on the GlobalProtect app was disabled and end users were unable to click on the Report an Issue option when the GlobalProtect app was disabled in Alway-On mode.
GPC-19930Fixed an issue where the HIP check did not detect the BitLocker disk encryption correctly during windows update, causing the device to fail the HIP check.
GPC-19918Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the HIP check did not detect CrowdStrike antivirus software correctly, causing the device to fail the HIP check.
GPC-19889Fixed an issue where, when the GlobalProtect app was installed on Windows machine and Connect Before Logon (CBL) was configured for the app, the app did not start properly when the user logged on to the device.
GPC-19878Fixed an issue where a typo in the IP address exclusion list was not marked as invalid by the GlobalProtect enforcer, resulting in all IP addresses in the range being allowed.
GPC-19833Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Smart card (Yubikey) authentication did not work when the device woke up from sleep mode.
GPC-19829Fixed an issue where the manual gateway login failed when users tried to login using their user name and password.
GPC-19751Fixed an issue where the programmatic and visual label for the GlobalProtect form field was not announced.
GPC-19740Fixed an issue where, when the GlobalProtect app was installed on VDI devices running Windows OS, the GlobalProtect app got disconnected without displaying any message.
GPC-19696Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and the split tunnel was configured based on the application for Zoom, users were unable to access any sites when the split tunnel was disabled for Zoom and moved to full tunnel.
GPC-19660Fixed an issue where the "Check for Updates" button on GlobalProtect app version 6.2.2 did not work when the activated GlobalProtect version on the firewall was earlier than 6.2.2.
GPC-19652Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to access the applications and websites when the app got disconnected and reconnected while switching the medium from wired to wireless and vice versa.
GPC-19629Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the split tunnel feature did not work as expected when Jamf was used to push the configuration policy rules.
GPC-19610Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, end users were not prompted to enter a password and the app got stuck in Restoring VPN connection state until the cookie was deleted.
GPC-19603Fixed an issue where the GlobalProtect app displayed a generic SAML login page and not the actual login page for authentication and the connection was not established when cached portal configuration was used.
GPC-19436Fixed an issue where the screen reader could not identify the image in the GlobalProtect app tray on the devices running macOS causing accessibility issues.
GPC-19532Fixed an issue where, after upgrading GlobalProtect via the portal prompt, all traffic except DNS was being dropped because the new GlobalProtect extensions were not being loaded.
GPC-19373Fixed an issue where the HIP remediation pop up is displayed even when the user is disconnected.
GPC-19373Fixed an issue where the HIP remediation pop up is displayed even when the user is disconnected.
GPC-19336Fixed an issue where the ADEM portal did not display user information such as User-ID when the ADEM portal was changed from on-premises to Prisma Access.
GPC-19279Fixed an issue where the GlobalProtect client was not displayed during the upgrade from version 6.0.5-35 to 6.0.8-601.
GPC-19237Fixed an issue where the GlobalProtect app did not disconnect when the user used the Disable option on the hamburger menu. The tunnel was still up and connected even when the user disconnected the GlobalProtect app.
GPC-19138Resolved an issue where the exclude for google application was not working for users.
GPC-19098Resolved an issue where pre-logon setup was not working when GlobalProtect 6.2.1 was deployed via Microsoft Intune.
GPC-19043Fixed an issue where the GlobalProtect app did not add all routes configured in the access route to the route table.
GPC-19011Fixed an issue where the GlobalProtect app on a Windows computer was unable to connect to an IPv4 gateway behind a NAT64 device.
GPC-18933Fixed an issue where the GlobalProtect HIP check incorrectly detected Real Time Protection for Cortex XDR, which caused the device to fail the HIP check.
GPC-18778Resolved an issue where devices supporting Modern Standby (Microsoft Learn) crashed when they entered sleep mode while the VPN plugin had an active connection and was sending data over its tunnel.
GPC-18728Fixed an issue where the ‘I Agree’ option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
GPC-18702Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the “Allow Manually upgrade failed when the user tried to upgrade the GlobalProtect app version from 6.0.5 to 6.0.7
GPC-18625Fixed an issue where the Zoom app intermittently stopped connecting on macOS and displayed an error message.
GPC-18385Fixed an issue where, when the GlobalProtect app got reconnected after the user changed the network access from Wi-Fi (IPv4 only) to Ethernet connection (Dual Stack IPv4 + IPv6), the IPv6 ip-user mapping was missing on the firewall and only IPv6 ip-user mapping was available. The user had to refresh the connection to resolve this issue.
GPC-15750Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.
GPC-14714Fixed an error where the screen reader does the announce the status when the radio button is selected for Network configuration, Routing table, Sockets, and "Logs".

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