GlobalProtect App 6.2 Known Issues
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GlobalProtect App 6.2 Known Issues

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GlobalProtect App 6.2 Known Issues

See the list of the known issues in GlobalProtect app 6.2.
The following table lists the known issues in GlobalProtect app 6.2 for Windows, macOS, and Linux.
Issue
Description
GPC-21694
When the GlobalProtect app is installed on Windows, a Microsoft Defender SmartScreen warning is displayed:.
Workaround:Click More Info and then click Run to proceed with the installation.
GPC-21558
When the GlobalProtect app is installed on devices running on macOS and the end user enable or disable the system extensions, the GlobalProtect Enforcer feature is not working as expected.
GPC-21442
Users running GlobalProtect client with Enforcer enabled may see an "Internet Blocked message" when performing SAML authentication for the nth time (n>1) via embedded web browser. This happens when Webview2 or Edge browser is updated between previous successful authentication and the current unsuccessful authentication attempt..
Workaround:Disable webview2 auto update via the group policy. If you still see the error message, restart the device.
GPC-20970
GlobalProtect can have intermittent connectivity issues on Prisma Access IP optimization enabled tenants.
Workaround: If your Prisma Access tenant is IP Optimization enabled (available starting in Prisma Access 5.0.1), upgrade to GlobalProtect 6.1.4 and later, 6.2.3 and later, or 6.3 and later.
GPC-20840Loading content or text on the SAML embedded browser can take longer than usual. This does not impact authentication.
GPC-19339
When the GlobalProtect app is upgraded from version 6.1.4-c1 to 6.2.0-c4 on Linux devices, the GlobalProtect web interface displays the upgraded version only after a system reboot.
GPC-19180
When the GlobalProtect app is installed on Linux devices and the app is upgraded or downgraded, the GlobalProtect web interface and the command-line interface display the new version only after a system reboot.
GPC-18964
The GlobalProtect tunnel disconnects after 10 minutes on app versions 6.0.8 and 6.2.1, when SAML authentication is used and the GlobalProtect app is running on macOS devices.
GPC-18025
In 6.2.1, after a refresh connection, the HIP patch exclusion isn't visible on the GlobalProtect UI. However, the HIP patch exclusion logs are visible on the Pangphip.log file.
GPC-17820
Firefox is not supported for proxied traffic in Tunnel and Proxy mode or proxy mode.
GPC-17816
After entering CIE SAML authentication credentials to refresh an expired explicit proxy token or cookie when connected in Tunnel and Proxy mode or proxy mode, the GlobalProtect app gets stuck while retrieving the portal configuration.
Workaround: Refresh the GlobalProtect connection or disconnect and reconnect the GlobalProtect app.
GPC-17727
When the GlobalProtect app is connected in Tunnel and Proxy mode or proxy mode, SSH traffic cannot be sent over the proxy.
GPC-17513
When GlobalProtect is configured in Tunnel and Proxy mode or proxy mode, if the admin-defined PAC file has an HTTP URL, the GlobalProtect app will not download the PAC content.
GPC-17447
When the GlobalProtect app is configured in Tunnel and Proxy mode, SSL VPN establishment over the proxy doesn't work.
GPC-17663
In Tunnel and Proxy mode, the GlobalProtect agent tunnel does not work seamlessly when the GlobalProtect app and the third-party VPN are configured to use overlapping IP subnets.
Workaround: Use GlobalProtect in proxy mode for better compatibility with third-party VPNs.
GPC-17555
In Tunnel and Proxy mode, the GlobalProtect agent tunnel on macOS does not coexist well with Cisco Anyconnect VPN due to an IP forwarding table issue.
Workaround: Use GlobalProtect in proxy mode for better compatibility with third-party VPNs.
GPC-17854
The GlobalProtect app does not prompt the users to extend the login lifetime user session when the device woke up from sleep or hibernation mode.