Before connecting to the GlobalProtect network,
you must download and install the GlobalProtect app on your macOS
endpoint. To ensure that you get the right app for your organization’s
GlobalProtect or Prisma Access deployment, you must download the
app directly from a GlobalProtect portal within your organization.
For this reason, there is no direct GP app download link available
on the Palo Alto Networks site.
Before you can download and
install the GlobalProtect app, you must obtain the IP address or
FQDN of the GlobalProtect portal from your administrator. In addition,
your administrator should verify which username and password you
can use to connect to the portal and gateways. This is typically
the same username and password that you use to connect to your corporate
network.
When you install the GlobalProtect app for the first time on a macOS device running macOS
Catalina 10.15.4, macOS Big Sur 11, or later or upgrade to GlobalProtect app 5.1.4,
you must enable the
system extensions that are used for
specific GlobalProtect features. If your administrator has configured split tunnel
on the
GlobalProtect gateway based on the
destination domain name and application process name or enforced GlobalProtect
connections for network access on the GlobalProtect portal (see
GlobalProtect App Customization), the
System Extension Blocked notification message displays on the
GlobalProtect app during the installation. The message prompts users to enable and
allow the system extensions in macOS that are blocked from loading to use the split
tunnel and Enforce GlobalProtect for Network Access features.
Follow these guidelines
when you use system extensions:
Only users with administrator
privileges can enable the system extensions on the GlobalProtect
app for macOS endpoints.
Due to the security enhancement on macOS Catalina 10.15 and
macOS Big Sur 11 to ensure that your data is protected while using
third-party applications, GlobalProtect must request your permission
before attempting access to files and folders stored in your Documents,
Desktop, and Downloads folders and network drives. If your administrator
has enabled HIP checks, new permission pop-ups appear on your macOS
endpoint when GlobalProtect requests access to certain files and
folder stored in your file system.
The GlobalProtect app 5.1.4 running on macOS Catalina 10.15.4,
macOS Big Sur 11, or later does not use kernel extensions and will
use system extensions.
The GlobalProtect app 5.1.4 running on macOS Catalina 10.15.4,
macOS Big Sur 11, or later will not use the kernel extensions (
com.paloaltonetworks.kext.pangpd)
and instead will use any of the available
utun interfaces provided
by macOS as the virtual adapter.
If you are upgrading from an earlier release to the GlobalProtect
app 5.1.4 running on macOS Catalina 10.15.4, macOS Big Sur 11, or
later, kernel extensions are no longer needed. After the upgrade,
the System Extension Blocked notification message displays
on the GlobalProtect app, prompting users to enable and allow the
system extensions in macOS that was blocked from loading. By default,
the app will not install system extensions and the same default
settings are applied.
After you gather the
required information, use the following steps to download and install
the app: