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    Remove the GlobalProtect Enforcer Kernel Extension
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    Remove the GlobalProtect Enforcer Kernel Extension

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    Remove the GlobalProtect Enforcer Kernel Extension

    When you uninstall the GlobalProtect app for macOS, and then install a new instance of the app, you may encounter connection issues if the GlobalProtect enforcer kernel extension is not updated correctly. A kernel extension (
    kext
    ) is a plugin for the macOS operating system that manages applications. If you cannot connect to GlobalProtect after installing a new instance of the app, use the following procedures to locate and remove the GlobalProtect enforcer kernel extension.
    2. Determine if the GlobalProtect enforcer kernel extension exists on the endpoint.
      On the macOS endpoint, open the
      Terminal
       application under the
      Applications
      Utilities
       folder, and then enter the following command:
      kextstat | grep gplock
    3. If the extension exists, unload the enforcer.
      Enter the following command on the
      Terminal
       application to unload the enforcer:
      sudo kextunload -b com.paloaltonetworks.GlobalProtect.gplock
    4. Prevent the enforcer from reloading after a reboot.
      Enter the following command on the
      Terminal
       application to remove the enforcer from the macOS hard disk:
      sudo rm -r "/System/Library/Extensions/gplock*.kext"

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