: Addressed Issues—Autonomous DEM
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Addressed Issues—Autonomous DEM

Table of Contents

Addressed Issues—
Autonomous DEM

The following issues have been addressed.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Cloud Management)
  • Prisma Access (Panorama Managed)
  • Strata Cloud Manager
  • Prisma Access license
  • ADEM Observability
The following topics describe issues that have been addressed in Autonomous DEM:

Autonomous DEM Addressed Issues - February 2024

ID
Description
DEM-6097
The Curl version used by ADEM has been upgraded to version 8.4

Autonomous DEM Addressed Issues - January 2024

ID
Description
DEM-4416
The creation method for ADEM user _panwdem on macOS has been altered to be more secure for MacOS 11 and greater. For the fix to work, either this must be the first ever installation of ADEM on the device or the previous _panwdem user created on the device needs to be deleted.
DEM-5967
Fixed an issue where an ADEM agent crashed on machines where Windows operating system's WMI infrastructure was malfunctioning.
DEM-6087
The design of ping result selection for polls has been modified based on the result timestamp to minimize potential missing ping results and gaps.

Autonomous DEM Addressed Issues - October 2023

ID
Description
DEM-5767
When entering your login credentials in GlobalProtect, regardless of the username format you use, (for example, username, domain\username, or username@domain) ADEM will identify it as a single user and consume only one license.
DEM-5578
ADEM license gets freed up within 24 hours for users who do not have any devices registered under their name.

Autonomous DEM Addressed Issues - August 2023

ID
Description
DEM-2255
The ADEM agents have better error handling now since common cases of failures are now better detected and monitored.
DEM-3963 (Mac OS)
DEM-3911
DEM-3996 (Windows)
The internet connection test can now be configured to test multiple targets instead of just the GlobalProtect gateway.
DEM-4420
The ADEM agent will now import client certificates to the system stores to enable full native Schannel and TLS support.
DEM-4718 (Mac OS)
dEM-4719 (Windows)
In addition to the application name, the application test name is now displayed in the results of the application tests.
DEM-4726
The amount of time the agent takes to wait to download the installation package for new ADEM versions is now configurable.
DEM-4786
The “pre-logon” no longer displays as a username in the UI.
DEM-4866 (Mac OS)
DEM-4867 (Windows)
You can now explicitly configure the ADEM portal URL. This is primarily for FedRAMP environments.
DEM-5159
The Self-Serve feature now has a separate on-demand installer. If self-service is enabled on the portal, self-service cab file will be auto downloaded and installed as part of DEM upgrade process. If disabled, the feature will be uninstalled.
DEM-5536
Upgrading a subtenant that belongs to a region other than the region in which the tenant belongs, for example upgrading a US subtenant from Europe, results in an endless re-register loop.

Autonomous DEM Addressed Issues - January 2023

ID
Description
ADI-16562
When logged in with ADEM Tier 1 Support role on Panorama, you now have access only to the ADEM dashboards. The
Manage
option is no longer visible.
DEM-3812
If you stop monitoring a user (disable the tests that are running on the user) for whom Self-Serve is already enabled, Self-Serve is now disabled immediately. Administrators do not need to manually disable Self-Serve for such users.
DEM-137
The license usage count that displays on
Settings
License Details
now correctly displays the unique users that are connected to the ADEM service.

Autonomous DEM Addressed Issues - September 2022

ID
Description
DEM-3094
When you update an existing Mobile User group on the firewall by adding or removing users to the group, your changes get updated in Panorama now.
DEM-2813
Results from traceroute tests that take more than 5 minutes to process are now visible in the UI for the polling interval.
DEM-2812
When you switch back to an ADEM enabled GP portal after upgrading your ADEM agent and then switchingto an ADEM disabled GP portal, the upgraded ADEM agent gets reinstalled now.
DEM-2762
Navigating to the
Users List
page by clicking the link for a user on the
Application
details page, now retains the filter that you had applied in the
Application
details page.
DEM-2760
Any filter that is applied on a details page (for example,
User
details page), now displays the filtered data correctly after you navigate to another page (for example, the
Summary
page) from the left navigation menu and return to the details page.
DEM-238
If you have enabled SSL Decryption on Prisma Access, the endpoint agent cannot register to the Autonomous DEM portal successfully. To enable the endpoint agent to successfully connect and communicate with the ADEM portal, you must add the FDQN to an allow list. Note that the allow list is required only for endpoint agent and ADEM connectivity and is not required for synthetic tests; synthetic tests comply with the SSL Decryption policy.
You must add a policy rule with no decrypt for the DEM Portal FQDNs listed below so that the endpoint agent can register with the portal.
  • agents.dem.prismaaccess.com
  • agents.jp1.ap-northeast-1.dem.prismaaccess.com
  • agents.sg1.ap-southeast-1.dem.prismaaccess.com
  • agents.au1.ap-southeast-2.dem.prismaaccess.com
  • agents.ca1.ca-central-1.dem.prismaaccess.com
  • agents.eu1.eu-central-1.dem.prismaaccess.com
  • agents.uk1.eu-west-2.dem.prismaaccess.com
  • agents.us1.us-east-2.dem.prismaaccess.com
  • /etc/sudoers.d/‘palo_alto_networks_dem.tmp
  • updates.dem.prismaaccess.com
  • agents.in1.ap-south-1.dem.prismaaccess.com

Autonomous DEM Addressed Issues - August 2022

ID
Description
DEM-3301
The Device Group filters return the correct results for both Mobile Users and Remote Networks.
DEM-3270
The target application entity for an app test will now include the
path
attribute.
DEM-2983
The ADEM portal has been configured to omit displaying devices that have not connected to the ADEM server for the last 30 days.
DEM-2909
Monitored Mobile User Devices table now displays the complete data for all users regardless of the time range or and the number of users you select.
DEM-2741
When creating a new application test or modifying an existing test, the advance options saving headers are now displayed in the UI.
DEM-2228
The path to the Remote Network gets truncated if it does not fit in the tile. Hover over the name to display the full string.
DEM-779
Regardless of the number of destinations configured for an application test, the Applications Test Settings screen displays all of them in a legible format.
DEM-768
Resizing your browser window adjusts the column width of tables accordingly.

Autonomous DEM Addressed Issues - June 2022

ID
Description
DEM-3038
Application dashboard now promptly populates applications and experience scores in multi-tenant deployments.
DEM-3031
The Search function in ADEM has been improved to return more complete results.
DEM-2213
Modifying ADEM tests no longer results in a 5-minute data gap.

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