Report an Incorrect Verdict
Table of Contents
4.2 (EoS)
Expand all | Collapse all
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- Set Up the Endpoint Infrastructure
- Activate Traps Licenses
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- Endpoint Infrastructure Installation Considerations
- TLS/SSL Encryption for Traps Components
- Configure the MS-SQL Server Database
- Install the Endpoint Security Manager Server Software
- Install the Endpoint Security Manager Console Software
- Manage Proxy Communication with the Endpoint Security Manager
- Load Balance Traffic to ESM Servers
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- Malware Protection Policy Best Practices
- Malware Protection Flow
- Manage Trusted Signers
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- Remove an Endpoint from the Health Page
- Install an End-of-Life Traps Agent Version
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- Traps Troubleshooting Resources
- Traps and Endpoint Security Manager Processes
- ESM Tech Support File
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- Access Cytool
- View the Status of the Agent Using Cytool
- View Processes Currently Protected by Traps Using Cytool
- Manage Logging of Traps Components Using Cytool
- Restore a Quarantined File Using Cytool
- View Statistics for a Protected Process Using Cytool
- View Details About the Traps Local Analysis Module Using Cy...
- View Hash Details About a File Using Cytool
Report an Incorrect Verdict
When you want WildFire to reanalyze a file
and change its official verdict, you can use the Report
Incorrect Verdict feature from the PoliciesMalwareHash Control page
on the ESM Console. This action flags a sample for further analysis
by Palo Alto Networks.
When reporting an incorrect file verdict,
you can provide your email address and additional information about
why you believe the verdict is incorrect. If you choose to provide
your email address, you will receive an email notification containing
the results of the analysis. If WildFire changes the verdict, the
ESM Console also displays the updated verdict on the Hash
Control page.
- Locate the verdict and report it to WildFire.
- From the ESM Console, select PoliciesMalwareHash Control.
- In the search field, enter the full or partial hash value or process name and then click the search icon to filter the list of hashes.
- Select the row for the hash to expand the hash details and then click Report as Incorrect.
- Fill out the report with details that indicate why the
verdict is incorrect.
- Review the sample information and verify the verdict that you are reporting.
- (Optional) Enter an email address to receive an email notification after Palo Alto Networks completes the additional analysis.
- (Optional but recommended) Enter any details that may help us to better understand why you disagree with the verdict.
- Click Submit.