Traps Endpoint Security Manager Troubleshooting Resources
Table of Contents
4.2 (EoS)
Expand all | Collapse all
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- Set Up the Endpoint Infrastructure
- Activate Traps Licenses
-
- Endpoint Infrastructure Installation Considerations
- TLS/SSL Encryption for Traps Components
- Configure the MS-SQL Server Database
- Install the Endpoint Security Manager Server Software
- Install the Endpoint Security Manager Console Software
- Manage Proxy Communication with the Endpoint Security Manager
- Load Balance Traffic to ESM Servers
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- Malware Protection Policy Best Practices
- Malware Protection Flow
- Manage Trusted Signers
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- Remove an Endpoint from the Health Page
- Install an End-of-Life Traps Agent Version
-
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- Traps Troubleshooting Resources
- Traps and Endpoint Security Manager Processes
- ESM Tech Support File
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- Access Cytool
- View the Status of the Agent Using Cytool
- View Processes Currently Protected by Traps Using Cytool
- Manage Logging of Traps Components Using Cytool
- Restore a Quarantined File Using Cytool
- View Statistics for a Protected Process Using Cytool
- View Details About the Traps Local Analysis Module Using Cy...
- View Hash Details About a File Using Cytool
Traps Endpoint Security Manager Troubleshooting Resources
To troubleshoot the Traps Endpoint Security Manager
(comprising an ESM Server, the ESM Console, and a database), use
the following resources:
Resource | Description |
|---|---|
| ESM Resources | |
ESM Console | Web interface, which provides reports and
logs. The information is useful for monitoring and filtering the
logs to interpret unusual behavior on your network. After analyzing
a security event, you can choose to create a custom rule for the
endpoint or process. |
ESM Server Debug Web log | Indicates information, warnings, and errors
related to the Endpoint Security Manager. The DebugWeb log is located
in the %ProgramData%\Cyvera\Logs folder of
the ESM Server. |
ESM Server log | Indicates information, warnings, and errors
related to the Endpoint Database and ESM Server. The Server log is
located in the %ProgramData%\Cyvera\Logs folder
of the ESM Server. |
ESM Tech Support file | On-demand aggregation of active
ESM Console and ESM Server logs and settings to aid Technical Support
in troubleshooting and diagnosing issues. For more information,
see ESM
Tech Support File. |
Database (DB) Configuration Tool (dbconfig.exe) | Command-line interface that provides an
alternative to managing basic server settings using the ESM Console.
You can access the DB Configuration Tool using a Microsoft MS-DOS
command prompt run as an administrator. For more information, see Database
(DB) Configuration Tool. |
| Traps Resources See
the Traps Agent Administrator’s Guide for your Traps agent version
(for example, Traps agent 4.2). | |