When you want WildFire to reanalyze a file
and change its official verdict, you can use the
feature from the
on the ESM Console. This action flags a sample for further analysis
by Palo Alto Networks.
When reporting an incorrect file verdict,
you can provide your email address and additional information about
why you believe the verdict is incorrect. If you choose to provide
your email address, you will receive an email notification containing
the results of the analysis. If WildFire changes the verdict, the
ESM Console also displays the updated verdict on the
Locate the verdict and report it to WildFire.
From the ESM Console, select
In the search field, enter the full or partial hash
value or process name and then click the search icon to filter the
list of hashes.
Select the row for the hash to expand the hash details
and then click
Report as Incorrect
Fill out the report with details that indicate why the
verdict is incorrect.
Review the sample information and verify
the verdict that you are reporting.
) Enter an email address to receive
an email notification after Palo Alto Networks completes the additional
Optional but recommended
) Enter any details
that may help us to better understand why you disagree with the