Transfer or Update Panorama Managed Prisma Access Licenses
Table of Contents
Transfer or Update Panorama Managed Prisma Access Licenses
If you need to transfer your Panorama Managed
Prisma Access license from one Panorama appliance to another, or
if you have an evaluation Prisma Access license and you purchase
a production license, use one of the following supported upgrade
paths to transfer or upgrade your license.
When you renew your license, you must also perform these steps to retrieve the
new license key. Panorama does not retrieve the licenses after a renewal.
The license update
procedure you use for Panorama Managed Prisma Access depends on
the type of Prisma Access license you have. If you are upgrading from
an evaluation to a paid Prisma Access license, the update path differs
depending on the type of license your Panorama appliance has.
- If you are transferring a production (paid) Prisma Access license from one Panorama appliance to another, use the workflow in Transfer or Update Prisma Access Licenses Between Panorama Appliances to transfer the Prisma Access license.
- If you are upgrading from an evaluation Prisma Access license to a production Prisma Access license, use one of the following workflows to transfer the license:
- If your Panorama is a production appliance with active, paid licenses, use the workflow in Reset Your Panorama Managed Prisma Access License to update your licenses to the production service. We recommend using this update path because you do not have to migrate your existing configuration.
- If your Panorama is an evaluation appliance, you need to transfer your Prisma Access license to a production appliance. Use the workflow in Transfer or Update Prisma Access Licenses Between Panorama Appliances to update your license to the production service.
Before you upgrade from an evaluation to a paid (production) license, be aware of the following guidelines and requirements:- If the production license components do not contain all the evaluation components, remove the unlicensed components before you configure your production Prisma Access environment. For example, if you have an evaluation license for Remote Networks and Mobile Users - GlobalProtect, and migrate to a production license for Mobile Users - GlobalProtect only, be sure to remove all configuration for Remote Networks before you migrate to production; otherwise, you will receive a message that the component is unlicensed when you commit.
- Do not proceed with the workflow until the order process is complete, the order has been fulfilled, and the support portal is showing the newly purchased cloud service licenses.
- An evaluation license has the same capabilities as the Prisma Access Local Enterprise edition, including supporting a maximum of 5 locations and 2 service connections, and includes all the supported add-ons. After you purchase your Prisma Access production license, you must determine what is supported with your Prisma Access production license and deactivate the unsupported capabilities before you update your license from evaluation to production.
- The number of locations and service connections for your production license depends on the license type; check your license details to see the maximum number of locations and service connections that are supported.
The following table
shows the supported license update methods based on the type of
Panorama appliance used with the evaluation.
