Notifications and Alerts for Panorama, Cloud Services Plugin,
and PAN-OS Dataplane Versions
View the Panorama, Cloud Services plugin, and dataplane
versions for Prisma Access.
Prisma Access consists of components you
manage such as Panorama and the Cloud Services plugin, components
that Prisma Access manages such as the dataplane version, and components
that Prisma Access manages but whose version you can control (the GlobalProtect app
version hosted on the Prisma Access portal). The Service
Setup page ( shows you the status of these components
in a single page. This page also contains notifications that show
you when your current running Panorama version and plugin versions
will be end of support (EoS) for use with Prisma Access. Palo Alto
networks provides you with advance notice of EoS dates to give your
organization sufficient time to plan the upgrade.
All dates are in Coordinated Universal Time (UTC).
The Service Setup page provides you with the following information:
Area | Description |
|---|---|
Panorama Alert | Displays the current Panorama version that
you are running. The Upgrade requirements area
provides you with information about Panorama versions, including
dates when currently compatible Panorama versions reach their end
of support (EoS) dates for managing Prisma Access. Use this information
to plan your Panorama upgrade in advance of its EoS date. |
Plugin Alert | Displays the current Cloud Services plugin
that is installed on the Panorama that manages Prisma Access. The Upgrade
requirements area provides you with dates when the next
plugin version will be released, the deadline for upgrading to the
next plugin, and the date when you will not be able to make changes
and commits using the earlier plugin version. Use this information
to plan for the next Cloud Services plugin upgrade. |
Prisma SD-WAN Integration Status | Select Integrate with Prisma SD-WAN to
activate the CloudBlade thin client that allows functionality between
Prisma SD-WAN and Prisma Access.This link is reserved for
a Prisma Access integration with Prisma SD-WAN that will be supported
at a later date. |
GlobalProtect App Log Collection and Autonomous DEM | If you have enabled GlobalProtect App Log Collection
for Troubleshooting, or to enable Autonomous Digital Experience
Management (ADEM) for your mobile users, click here to generate a
certificate. This certificate allows GlobalProtect app to authenticate
with Cortex Data Lake (to collect logs) and Autonomous DEM. When
you generate the certificate, Prisma Access also downloads the certificate
to the Device Certificates in Panorama under the Mobile_User_Template template
in the Shared location. |
GlobalProtect App Activation | Displays the currently-running (active)
version of the GlobalProtect app that mobile users can download
from the Prisma Access portal, and shows you the available GlobalProtect
app versions to which you can upgrade. See Select the Active GlobalProtect App Version for details. |
Dataplane PAN-OS version | Displays the current PAN-OS version that
your dataplane is running. The dataplane is
the component of the Prisma Access infrastructure that enables traffic
inspection and security policy enforcement on your network and user
traffic. |
Share/Delete Contact Information | Allows you to share contact information
(Company name, contact name, email, and phone number) so that you can
be contacted about Palo Alto Networks service upgrades. If
you have previously entered contact information, you can delete
the information you entered in this area. Do not use any
of the following special characters in the contact information area:
|
