View Prisma Access Software Versions
Table of Contents
View Prisma Access Software Versions
View the Panorama, Cloud Services plugin, and dataplane
versions for Prisma Access.
Prisma Access consists of components you
manage such as Panorama and the Cloud Services plugin, components
that Prisma Access manages such as the dataplane version, and components
that Prisma Access manages but whose version you can control (the GlobalProtect version hosted
on the Prisma Access portal). The Service Setup page ( shows
you the status of these components in a single page. This page also
contains notifications that show you when your current running Panorama
version and plugin versions will be end of support (EoS) for use
with Prisma Access. Palo Alto networks provides you with advance
notice of EoS dates to give your organization sufficient time to
plan the upgrade.
All dates are in Coordinated Universal Time (UTC).
The Service Setup page provides you with the following information:
| Area | Description |
|---|---|
| Panorama Alert |
Displays the current Panorama version that you are running. The
Upgrade requirements area provides you
with information about Panorama versions, including dates when
currently compatible Panorama versions reach their end of support
(EoS) dates for managing Prisma Access. Use this information to plan
your Panorama upgrade in advance of its EoS date.
|
| Plugin Alert |
Displays the current Cloud Services plugin that is installed on the
Panorama that manages Prisma Access. The Upgrade
requirements area provides you with dates when the
next plugin version will be released, the deadline for upgrading to
the next plugin, and the date when you will not be able to make
changes and commits using the earlier plugin version. Use this
information to plan for the next Cloud Services plugin upgrade.
|
| Prisma SD-WAN Integration Status |
Select Integrate with Prisma SD-WAN to
activate the CloudBlade thin client that allows functionality
between Prisma SD-WAN and Prisma Access.
|
| Generate Certificate for GlobalProtect App Log Collection and Autonomous DEM |
If you have enabled GlobalProtect App Log Collection
for Troubleshooting, or to enable Autonomous Digital Experience
Management (ADEM) for your mobile users, click here to
generate a certificate. This certificate allows GlobalProtect app to
authenticate with Strata Logging Service (to collect logs) and Autonomous
DEM. When you generate the certificate, Prisma Access also downloads
the certificate to the Device Certificates in
Panorama under
the Mobile_User_Template template in
the Shared to be pushed to the mobile
device.
|
| GlobalProtect App Activation |
Displays the currently-running (active) version of the GlobalProtect
app that mobile users can download from the Prisma Access portal,
and shows you the available GlobalProtect app versions to which you
can upgrade.
|
| Dataplane PAN-OS version |
Displays the current PAN-OS version that your dataplane is running.
The dataplane is
the component of the Prisma Access infrastructure that enables
traffic inspection and policy enforcement on your network and user
traffic.
|
| Share/Delete Contact Information |
Allows you to share contact information (Company name, contact name,
email, and phone number) so that you can be contacted about Palo
Alto Networks service upgrades.
If you have previously entered contact information, you can delete
the information you entered in this area.
Do not use any of the following special characters in the contact
information area:
|
| Area | Description |
|---|---|
| Panorama Alert |
Displays the current Panorama version that you are running. The
Upgrade requirements area provides you
with information about Panorama versions, including dates when
currently compatible Panorama versions reach their end of support
(EoS) dates for managing Prisma Access. Use this information to plan
your Panorama upgrade in advance of its EoS date.
|
| Plugin Alert |
Displays the current Cloud Services plugin that is installed on the
Panorama that manages Prisma Access. The Upgrade
requirements area provides you with dates when the
next plugin version will be released, the deadline for upgrading to
the next plugin, and the date when you will not be able to make
changes and commits using the earlier plugin version. Use this
information to plan for the next Cloud Services plugin upgrade.
|
| Prisma SD-WAN Integration Status |
Select Integrate with Prisma SD-WAN to
activate the CloudBlade thin client that allows functionality
between Prisma SD-WAN and Prisma Access.
|
| Generate Certificate for GlobalProtect App Log Collection and Autonomous DEM |
If you have enabled GlobalProtect App Log Collection
for Troubleshooting, or to enable Autonomous Digital Experience
Management (ADEM) for your mobile users, click here to
generate a certificate. This certificate allows GlobalProtect app to
authenticate with Strata Logging Service (to collect logs) and Autonomous
DEM. When you generate the certificate, Prisma Access also downloads
the certificate to the Device Certificates in
Panorama under
the Mobile_User_Template template in
the Shared to be pushed to the mobile
device.
|
| GlobalProtect App Activation |
Displays the currently-running (active) version of the GlobalProtect
app that mobile users can download from the Prisma Access portal,
and shows you the available GlobalProtect app versions to which you
can upgrade.
|
| Prisma Access Version |
Displays the current Prisma Access version and the PAN-OS version
that your dataplane is running. The dataplane is
the component of the Prisma Access infrastructure that enables
traffic inspection and policy enforcement on your network and user
traffic.
|
| Share/Delete Contact Information |
Allows you to share contact information (Company name, contact name,
email, and phone number) so that you can be contacted about Palo
Alto Networks service upgrades.
If you have previously entered contact information, you can delete
the information you entered in this area.
Do not use any of the following special characters in the contact
information area:
|