View Prisma Access Software Versions
View the Panorama, Cloud Services plugin, and dataplane
versions for Prisma Access.
Prisma Access consists of components you
manage such as Panorama and the Cloud Services plugin, components
that Prisma Access manages such as the dataplane version, and components
that Prisma Access manages but whose version you can control (the GlobalProtect version hosted
on the Prisma Access portal). The Service Setup page ( shows
you the status of these components in a single page. This page also
contains notifications that show you when your current running Panorama
version and plugin versions will be end of support (EoS) for use
with Prisma Access. Palo Alto networks provides you with advance
notice of EoS dates to give your organization sufficient time to
plan the upgrade.
All dates are in Coordinated Universal Time (UTC).
The Service Setup page provides you with the following information:
Area | Description |
|---|---|
Panorama Alert | Displays the current Panorama version that
you are running. The Upgrade requirements area
provides you with information about Panorama versions, including
dates when currently compatible Panorama versions reach their end
of support (EoS) dates for managing Prisma Access. Use this information
to plan your Panorama upgrade in advance of its EoS date. |
Plugin Alert | Displays the current Cloud Services plugin
that is installed on the Panorama that manages Prisma Access. The Upgrade requirements area
provides you with dates when the next plugin version will be released,
the deadline for upgrading to the next plugin, and the date when
you will not be able to make changes and commits using the earlier plugin
version. Use this information to plan for the next Cloud Services
plugin upgrade. |
Prisma SD-WAN Integration Status | Select Integrate with Prisma
SD-WAN to activate the CloudBlade thin client that allows
functionality between Prisma SD-WAN and Prisma Access. |
Generate Certificate for GlobalProtect App
Log Collection and Autonomous DEM | If you have enabled GlobalProtect App Log Collection
for Troubleshooting, or to enable Autonomous Digital Experience
Management (ADEM) for your mobile users, click here to generate
a certificate. This certificate allows GlobalProtect app to authenticate
with Cortex Data Lake (to collect logs) and Autonomous DEM. When
you generate the certificate, Prisma Access also downloads the certificate
to the Device Certificates in Panorama under the Mobile_User_Template template
in the Shared to be pushed to the mobile
device. |
GlobalProtect App Activation | Displays the currently-running (active)
version of the GlobalProtect app that mobile users can download
from the Prisma Access portal, and shows you the available GlobalProtect
app versions to which you can upgrade. |
Dataplane PAN-OS version | Displays the current PAN-OS version that
your dataplane is running. The dataplane is
the component of the Prisma Access infrastructure that enables traffic
inspection and policy enforcement on your network and user traffic. |
Share/Delete Contact Information | Allows you to share contact information
(Company name, contact name, email, and phone number) so that you
can be contacted about Palo Alto Networks service upgrades. If
you have previously entered contact information, you can delete
the information you entered in this area. Do not use any
of the following special characters in the contact information area:
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