Prisma Access Release Types
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Prisma Access Release Types

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Prisma Access Release Types

How Prisma Access defines major releases and infrastructure maintenance.
Prisma Access has upgrades, including major releases and infrastructure maintenance, that include new features and optimizations to deliver best-of-breed security for your remote networks and mobile users.
The following list defines the release types, along with the advance notification we provide you for each release. To make sure that you receive notifications for all releases, register for email or text notifications for Prisma Access at the https://sase.status.paloaltonetworks.com/ website and sign up for alerts in the Prisma Access app.
  • Major Release
    —A major release typically includes significant new features and optimizations, and such updates are pushed with a planned maintenance window set up by Palo Alto Networks. Palo Alto Networks notify the customers of such planned maintenance activities via email notifications via sase.status.paloaltonetworks.com and Prisma Access Insights. You must subscribe to email alerts on both applications to stay up to date.
    Notification
    —Palo Alto Networks provides you with the following notifications for major releases:
    Deployment Type
    Notification Period
    Production Deployments
    Palo Alto Networks provides you with a notification 21 days before a major release.
    Lab Deployments
    Palo Alto Networks provides you with a notification 7 days before a major release.
    Lab tenants are not covered under the Prisma Access Service Level Agreement (SLA), and customers are strongly advised to use the tenants only for pre-production testing and qualification purposes.
  • Infrastructure Maintenance
    —Includes incremental features and optimizations. In some cases, Palo Alto Networks may combine a hotfix with infrastructure maintenance.
    Notification
    —Palo Alto Networks provides you with the following notifications:
    Deployment Type
    Notification Period
    Production Deployments
    Palo Alto Networks provides you with a notification 10 days before infrastructure maintenance.
    Lab Deployments
    Palo Alto Networks provides you with a notification 7 days before infrastructure maintenance.
  • Cloud Services Plugin Release (
    Panorama Managed Deployments Only)
    —If Prisma Access requires a new plugin, it is made available to download via the Palo Alto Networks Customer Support Portal (CSP) and on Panorama by the following Tuesday (by 5 p.m. PST) after all required upgrades have been successfully completed.
    Notification
    —The service will send an email notification via Prisma Access Insights after the plugin has been made available for the download.
    Prisma Access may force all tenants to upgrade to a specific Cloud Services plugin version to maintain backward compatibility and supported software versions. Such enforcement activity will provide a
    14-day advance notice
    (via Prisma Access Insights and the sase.status.paloaltonetworks.com page) to plan for the upgrade of the plugin. The service strongly recommends that you upgrade to the latest plugin as soon as it is available to download.

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