When physical ION devices are allocated, they
are displayed on the Prisma SD-WAN web interface under
When virtual ION devices are added to the system and licensed, they
are displayed on the web interface as
Unclaimed indicates that the device is available in the inventory,
but has not been claimed.
Offline indicates that the device is not yet communicating with
the Prisma SD-WAN controller.
Online-Restricted means that the device is communicating with
the Prisma SD-WAN controller, but has not yet been claimed.
Connect the controller port of the ION device
to a LAN switch in a subnet that has access to the internet.
By default, this port is DHCP-enabled. However, if static
IP is required, you may configure it by connecting to the web interface
port on the ION device.
The ION 1000 and ION 1200 do
not have a dedicated controller port, use any port on the device
to connect to the controller.
Allocate the ION device to a site.
As soon as an ION device is allocated to a site, it is
displayed automatically on the web interface under
The first step is to enable communication with the SD-WAN controller.
To enable communication of ION device with the controller, connect
the controller port of the ION device to a network that has access
to the internet.
Power on the ION device.
The device automatically connects and registers with the
SD-WAN controller. When a secure connection with the controller
is established, the controller authenticates the device, and the
device state changes from