How Prisma Access defines major releases and infrastructure
maintenance.
Prisma Access has upgrades, including major releases
and infrastructure maintenance, that include new features and optimizations
to deliver best-of-breed security for your remote networks and mobile
users.
The following list defines the release types, along with the
advance notification we provide you for each release. To make sure
that you receive notifications for all releases, register for email
or text notifications for Prisma Access at the https://sase.status.paloaltonetworks.com/ website and
sign up for alerts in the Prisma
Access app.
Major Release—A major release typically includes
significant new features and optimizations, and such updates are pushed
with a planned maintenance window set up by Palo Alto Networks.
Palo Alto Networks notify the customers of such planned maintenance activities
via email notifications via sase.status.paloaltonetworks.com and
Prisma Access Insights. You must subscribe to email alerts on both applications
to stay up to date.
Notification—Palo Alto Networks
provides you with the following notifications for major releases:
Deployment Type
Notification Period
Production Deployments
Palo Alto Networks provides you with a notification
21 days before a major release.
Lab Deployments
Palo Alto Networks provides you with a notification
7 days before a major release.
Lab tenants are not covered under the
Prisma Access Service Level Agreement (SLA), and customers are strongly
advised to use the tenants only for pre-production testing and qualification
purposes.
Infrastructure Maintenance—Includes incremental features
and optimizations. In some cases, Palo Alto Networks may combine
a hotfix with infrastructure maintenance.
Notification—Palo
Alto Networks provides you with the following notifications:
Deployment Type
Notification Period
Production Deployments
Palo Alto Networks provides you with a notification
10 days before infrastructure maintenance.
Lab Deployments
Palo Alto Networks provides you with a notification
7 days before infrastructure maintenance.
Cloud Services Plugin Release (Panorama Managed Deployments
Only)—If Prisma Access requires a new plugin, it is made
available to download via the Palo Alto Networks Customer Support Portal (CSP) and on Panorama by the following Tuesday
(by 5 p.m. PST) after all required upgrades have been successfully
completed.
Notification—The service will send an email
notification via Prisma Access Insights after the plugin has been
made available for the download.
Prisma Access may force all
tenants to upgrade to a specific Cloud Services plugin version to
maintain backward compatibility and supported software versions.
Such enforcement activity will provide a 14-day advance notice (via
Prisma Access Insights and the sase.status.paloaltonetworks.com page)
to plan for the upgrade of the plugin. The service strongly recommends
that you upgrade to the latest plugin as soon as it is available
to download.
