Prisma Access Licensing
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Prisma Access Docs
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5.2 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
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- Allocate Licenses for Prisma Access (Managed by Strata Cloud Manager)
- Plan Service Connections for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Add Additional Locations for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Enable Available Add-ons for Prisma Access (Managed by Strata Cloud Manager)
- Enable Dynamic Privilege Access for Prisma Access (Managed by Strata Cloud Manager)
- Search for Subscription Details
- Share a License for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Increase Subscription Allocation Quantity
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- Activate a License for Prisma Access (Managed by Strata Cloud Manager) and Prisma SD-WAN Bundle
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- Onboard Prisma Access
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2.2 Preferred
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
- Prisma Access China
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- Prisma Access
- Prisma Access Infrastructure Management
- Releases and Upgrades
- Manage Upgrade Options for the GlobalProtect App
- Notifications and Alerts for Panorama, Cloud Services Plugin, and PAN-OS Dataplane Versions
- Retrieve the IP Addresses for Prisma Access
- Plan for IP Address Changes for Mobile Users, Remote Networks, and Service Connections
- Service IP and Egress IP Address Allocation for Remote Networks
- How to Calculate Remote Network Bandwidth
- Prisma Access APIs
- Use Logging, Routing, and EDL Information to Troubleshoot Your Deployment
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- Set Up Prisma Access
- Plan the Service Infrastructure and Service Connections
- Configure the Service Infrastructure
- Create a Service Connection to Allow Access to Your Corporate Resources
- Create a Service Connection to Enable Access between Mobile Users and Remote Networks
- Deployment Progress and Status
- How BGP Advertises Mobile User IP Address Pools for Service Connections and Remote Network Connections
- Use Traffic Steering to Forward Internet-Bound Traffic to Service Connections
- Routing Preferences for Service Connection Traffic
- Create a High-Bandwidth Network Using Multiple Service Connections
- List of Prisma Access Locations
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- Plan To Deploy Prisma Access for Mobile Users
- Secure Mobile Users With GlobalProtect
- Secure Mobile Users with an Explicit Proxy
- Zone Mapping
- Specify IP Address Pools for Mobile Users
- How the GlobalProtect App Selects a Prisma Access Location for Mobile Users
- View Logged In User Information and Log Out Current Users
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- Use Explicit Proxy to Secure Public Apps and GlobalProtect or a Third-Party VPN to Secure Private Apps
- Prisma Access with On-Premises Gateways
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- Set Equal Gateway Priorities for On-Premises and Prisma Access Gateways
- Set a Higher Gateway Priority for an On-Premises Gateway
- Set Higher Priorities for Multiple On-Premises Gateways
- Configure Priorities for Prisma Access and On-Premises Gateways
- Allow Mobile Users to Manually Select Specific Prisma Access Gateways
- DNS Resolution for Mobile Users—GlobalProtect and Remote Network Deployments
- IPv6 Support for Private App Access
- Sinkhole IPv6 Traffic In Mobile Users—GlobalProtect Deployments
- Identification and Quarantine of Compromised Devices With Prisma Access
- Support for Gzip Encoding in Clientless VPN
- Report Website Access Issues
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- Plan to Deploy Remote Networks
- Onboard and Configure Remote Networks
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- Remote Network Locations with Overlapping Subnets
- Remote Network Locations with WAN Link
- Use Predefined IPSec Templates to Onboard Service and Remote Network Connections
- Onboard Remote Networks with Configuration Import
- Configure Quality of Service in Prisma Access
- Create a High-Bandwidth Network for a Remote Site
- Provide Secure Inbound Access to Remote Network Locations
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- Multitenancy Overview
- Multitenancy Configuration Overview
- Enable Multitenancy and Migrate the First Tenant
- Add Tenants to Prisma Access
- Delete a Tenant
- Create a Tenant-Level Administrative User
- Control Role-Based Access for Tenant-Level Administrative Users
- Sort Logs by Device Group ID for External Logging
- Visibility and Monitoring Features in the Prisma Access App
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- Integrate Prisma Access With Other Palo Alto Networks Apps
- Integrate Third-Party Enterprise Browser with Explicit Proxy
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- Connect your Mobile Users in Mainland China to Prisma Access Overview
- Configure Prisma Access for Mobile Users in China
- Configure Real-Name Registration and Create the VPCs in Alibaba Cloud
- Attach the CEN and Specify the Bandwidth
- Create Linux Instances in the Alibaba Cloud VPCs
- Configure the Router Instances
- Onboard the GlobalProtect Gateway and Configure the Prisma Access Portal
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- INC_CIE_AGENT_DISCONNECT
- INC_CIE_DIRECTORY_DISCONNECT
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_MU_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_MU_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_DNS_SERVER_UNREACHABLE_ PER_PA_LOCATION
- INC_RN_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_DNS_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_ECMP_TUNNEL_RTT_EXCEEDED_ BASELINE
- INC_RN_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SECONDARY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SITE_CAPACITY_PREDICTION
- INC_SC_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SITE_CAPACITY_PREDICTION
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- INC_CERTIFICATE_EXPIRY
- INC_GP_CLIENT_VERSION_UNSUPPORTED
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_CAPACITY
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD
- INC_PA_INFRA_DEGRADATION
- INC_PA_SERVICE_DEGRADATION_PA_LOCATION
- INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY
- INC_PA_SERVICE_DEGRADATION_SC_ CONNECTIVITY
- INC_RN_ECMP_BGP_DOWN
- INC_RN_ECMP_BGP_FLAP
- INC_RN_ECMP_PROXY_TUNNEL_DOWN
- INC_RN_ECMP_PROXY_TUNNEL_FLAP
- INC_RN_ECMP_TUNNEL_DOWN
- INC_RN_ECMP_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_BGP_FLAP
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_BGP_DOWN
- INC_RN_SECONDARY_WAN_BGP_FLAP
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_FLAP
- INC_RN_SITE_DOWN
- INC_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED _THRESHOLD
- INC_RN_SPN_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_SC_PRIMARY_WAN_BGP_DOWN
- INC_SC_PRIMARY_WAN_BGP_FLAP
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_PRIMARY_WAN_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_BGP_DOWN
- INC_SC_SECONDARY_WAN_BGP_FLAP
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_TUNNEL_FLAP
- INC_SC_SITE_DOWN
- INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_SC_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- INC_ZTNA_CONNECTOR_CPU_HIGH
- INC_ZTNA_CONNECTOR_MEMORY_HIGH
- INC_ZTNA_CONNECTOR_TUNNEL_DOWN
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- AL_CIE_AGENT_DISCONNECT
- AL_CIE_DIRECTORY_DISCONNECT
- AL_MU_IP_POOL_CAPACITY
- AL_MU_IP_POOL_USAGE
- AL_RN_ECMP_BGP_DOWN
- AL_RN_ECMP_BGP_FLAP
- AL_RN_PRIMARY_WAN_BGP_DOWN
- AL_RN_PRIMARY_WAN_BGP_FLAP
- AL_RN_PRIMARY_WAN_TUNNEL_DOWN
- AL_RN_PRIMARY_WAN_TUNNEL_FLAP
- AL_RN_SECONDARY_WAN_BGP_DOWN
- AL_RN_SECONDARY_WAN_BGP_FLAP
- AL_RN_SECONDARY_WAN_TUNNEL_DOWN
- AL_RN_SECONDARY_WAN_TUNNEL_FLAP
- AL_RN_SITE_DOWN
- AL_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- AL_RN_SPN_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_PRIMARY_WAN_BGP_DOWN
- AL_SC_PRIMARY_WAN_BGP_FLAP
- AL_SC_PRIMARY_WAN_TUNNEL_DOWN
- AL_SC_PRIMARY_WAN_TUNNEL_FLAP
- AL_SC_SECONDARY_WAN_BGP_DOWN
- AL_SC_SECONDARY_WAN_BGP_FLAP
- AL_SC_SECONDARY_WAN_TUNNEL_DOWN
- AL_SC_SECONDARY_WAN_TUNNEL_FLAP
- AL_SC_SITE_DOWN
- AL_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- AL_ZTNA_CONNECTOR_CPU_HIGH
- AL_ZTNA_CONNECTOR_MEMORY_HIGH
- AL_ZTNA_CONNECTOR_TUNNEL_DOWN
- New Features in Incidents and Alerts
- Known Issues
Prisma Access Licensing
Learn what type of licenses you need to use Prisma Access
for mobile users, remote networks, and Clean Pipe instances.
The following sections describe the licensing options
for Prisma Access, as well as components that are required to use
the service.
- Prisma Access Licenses
- License Enforcement for Mobile User Deployments
- Explicit Proxy Licensing Guidelines
- Other Required Licenses
- Add-On Licenses
- Determine Your License Type from Panorama
- Monitor Your Data Transfer Usage
Prisma Access Licenses
Prisma Access offers a licensing model that allows you
to implement and use the capabilities of Prisma Access aligned to
your business needs in a way that delivers the fastest return on
investment. Whether your applications are migrating to the cloud,
your users are working from anywhere, or if you are looking to gain
operational efficiencies, Prisma Access offers the relevant type
of license for your deployment.
You can choose from the following license editions:
- Business
- Business Premium
- Zero Trust Network Access (ZTNA) Secure Internet Gateway (SIG)
- Enterprise
Your Prisma Access license edition determines the security
capabilities you are allowed to use. If you use any capability in
security rules or profiles that is unsupported based on your license
type, Prisma Access removes those configurations and those capabilities
are not enforced in your Prisma Access tenants until you update
Prisma Access with a license edition that supports those capabilities.
To find the capabilities included with your license, refer to the Prisma Access Licensing Guide.
All license editions are available for Local and Worldwide Prisma
Access locations. When you purchase a license with Worldwide locations,
you can deploy Prisma Access in all Prisma Access locations. When
you purchase a license with Local locations, you can select up to
5 Prisma Access locations.
Prisma Access uses units in licenses, and uses the following
definitions for a unit:
- For mobile user deployments, a unit is defined as one mobile user.
- For remote network and Clean Pipe deployments, a unit is defined as 1 Mbps of bandwidth.
When a Prisma Access license expires, you can still use
the service and collect logs for 15 days after license expiration.
You cannot make changes to configuration. Prisma Access shuts down
its instances 15 days after license expiration and completely deletes
the instances and tenants 30 days after license expiration.
License Enforcement for Mobile User Deployments
Prisma Access uses these enforcement policies for mobile
user licenses:
- Though there is no strict policing of the mobile user count, the service does track the number of unique users over the last 30 days to ensure that you have purchased the proper license tier for your user base, and stricter policing of user count may be enforced if continued overages occur.
- In addition, if you use Prisma Access for users—GlobalProtect, the GlobalProtect app is required on each supported endpoint. The GlobalProtect app is not required for Mobile Users—Explicit Proxy deployments.
Explicit Proxy Licensing Guidelines
Use the following information when you license and assign
mobile user units to your Explicit Proxy deployment:
- Prisma Access Explicit Proxy requires that you have a Prisma Access license for Mobile Users.
- You can use mobile user units for either Prisma Access Explicit Proxy or Prisma Access GlobalProtect deployments.
- If your deployment is Explicit Proxy only, then allocate all the mobile user units to Explicit Proxy. Similarly, if your deployment is completely GlobalProtect, then allocate all the mobile user units to GlobalProtect. You must allocate a minimum of 200 units per deployment type.
- If your deployment requires some users to connect using Explicit Proxy and others using GlobalProtect; then split and allocate the mobile user units between Explicit Proxy and GlobalProtect. You can switch the number of units allocated for Explicit Proxy and GlobalProtect at any time, giving you the flexibility to transition from Explicit Proxy to GlobalProtect any time.
- If you want to use both GlobalProtect and Explicit Proxy for the same user, you must allocate one unit each for Explicit Proxy and GlobalProtect.
Other Required Licenses
In addition to the Prisma Access licenses, in order
to run the service you must also have the following licensed components:
- Panorama—You deploy and manage Prisma Access using the Cloud Services plugin for Panorama. In order to use this plugin, you must have Panorama with a valid support license. See the Palo Alto Networks Compatibility Matrix for the Panorama versions that are supported with the Cloud Services plugin. When you license the Prisma Access components, you must tie the auth code to a licensed Panorama serial number.
- Strata Logging Service—The Prisma Access infrastructure forwards all logs to Strata Logging Service. You can view the Prisma Access logs, ACC, and reports directly from Panorama for an aggregated view into your remote network and mobile user traffic. To enable logging for Prisma Access, you must purchase a Strata Logging Service license.
Add-On Licenses
You can add the following capabilities to use with Prisma
Access as an add-on license:
Determine Your License Type from Panorama
Some license requirements, such as the requirements
you need to enable tenants
in a multitenant configuration, are dependent on the type
of Prisma Access license you have. To determine your license type,
select PanoramaLicenses and
find the information in the Prisma Access area.
Licenses available after November 17, 2020 include the license Edition and
provide you with the type of Prisma Access Locations you
can deploy (either Local or Worldwide locations).
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Licenses available before November 17, 2020, contain the words GlobalProtect
Cloud Service in the license areas and are divided by
remote networks, mobile users, or Clean Pipe.
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