Begin Scanning a ServiceNow App
Table of Contents
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- What’s Data Security?
- Navigate To Data Security in Cloud Management Console
- Activate Data Security on the Hub
- Access Data Security for Standalone SaaS Security
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- Allowed List of IP Addresses
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- Begin Scanning an Amazon Web Services App
- Begin Scanning a Bitbucket Cloud App
- Begin Scanning a Box App
- Begin Scanning a Cisco Webex Teams App
- Begin Scanning a Citrix ShareFile App
- Begin Scanning a Confluence App
- Begin Scanning a Confluence Data Center App
- Begin Scanning a Dropbox App
- Begin Scanning a GitHub App
- Begin Scanning a GitHub V2 App
- Begin Scanning a Gmail App
- Begin Scanning a Google Cloud Storage App
- Begin Scanning a Google Drive App
- Begin Scanning a Jira Cloud App
- Begin Scanning a Jira Data Center App
- Begin Scanning a Microsoft Azure Storage App
- Begin Scanning a Microsoft Exchange App
- Begin Scanning Microsoft Office 365 Apps
- Begin Scanning a Microsoft Teams App
- Begin Scanning a Salesforce App
- Begin Scanning a ServiceNow App
- Begin Scanning a Slack for Enterprise Grid App
- Begin Scanning a Slack Enterprise App
- Begin Scanning a Slack for Pro and Business App
- Begin Scanning a Workday App (Beta)
- Begin Scanning a Yammer App
- Begin Scanning a Zendesk App
- Begin Scanning a Zoom App
- Reauthenticate to a Cloud App
- Verify Permissions on Cloud Apps
- Start Scanning a Cloud App
- Stop Scanning a Cloud App
- Rescan a Managed Cloud App
- Delete Cloud Apps Managed by Data Security
- API Throttling
- Configure Classification Labels
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- SaaS Security with Enterprise DLP
- Predefined Data Patterns on Data Security
- Proximity Keywords
- Confidence Levels
- Shared Data Profiles and Data Patterns
- Modify a Predefined Data Pattern
- Create a Custom Data Profile
- Add a File Property Data Pattern
- Create a Custom Data Pattern
- Use Exact Data Matching (EDM)
- Enable or Disable a Machine Learning Data Pattern
- Configure WildFire Analysis
- Configure Regular Expressions
- Enable or Disable a Data Pattern
- View and Filter Data Pattern Match Results
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- What is an Incident?
- Assess New Incidents on Data Security
- View Asset Details
- Filter Incidents
- Security Controls Incident Details
- Track Down Threats with WildFire Report
- Track Down Threats with AutoFocus
- Customize the Incident Categories
- Close Incidents
- Download Assets for Incidents
- View Asset Snippets for Incidents
- Analyze Inherited Exposure
- Email Asset Owners
- Modify Incident Status
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- What is a Data Violation?
- Assess New Data Violations on Data Security
- Configure Data Violation Alerts on Data Security
- Filter Data Violations on Data Security
- View Asset Snippets for Data Violations on Data Security
- View Data Violation Metrics on Data Security
- Modify Data Violation Status on Data Security
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- What’s SaaS Security Inline?
- Navigate To SaaS Security Inline
- SaaS Visibility for NGFW
- SaaS Visibility and Controls for NGFW
- SaaS Visibility for Prisma Access
- SaaS Visibility and Controls for Panorama Managed Prisma Access
- SaaS Visibility and Controls for Cloud Managed Prisma Access
- Activate SaaS Security Inline for NGFW
- Activate SaaS Security Inline for VM-Series Firewalls with Software NGFW Credits
- Activate SaaS Security Inline for Prisma Access
- Connect SaaS Security Inline and Cortex Data Lake
- Integrate with Azure Active Directory
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- SaaS Policy Rule Recommendations
- App-ID Cloud Engine
- Guidelines for SaaS Policy Rule Recommendations
- Predefined SaaS Policy Rule Recommendations
- Apply Predefined SaaS Policy Rule Recommendations
- Create SaaS Policy Rule Recommendations
- Delete SaaS Policy Rule Recommendations
- Enable SaaS Policy Rule Recommendations
- Modify Active SaaS Policy Rule Recommendations
- Monitor SaaS Policy Rule Recommendations
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- Enable Automatic Updates for SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Import New SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Update Imported SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Remove Deleted SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Manage Enforcement of Rule Recommendations on NGFW
- Manage Enforcement of Rule Recommendations on Panorama Managed Prisma Access
- Change Risk Score for Discovered SaaS Apps
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- Onboarding Overview for Supported SaaS Apps
- Onboard an Aha.io App to SSPM
- Onboard an Alteryx Designer Cloud App to SSPM
- Onboard an Aptible App to SSPM
- Onboard an ArcGIS App to SSPM
- Onboard an Articulate Global App to SSPM
- Onboard an Atlassian App to SSPM
- Onboard a BambooHR App to SSPM
- Onboard a Basecamp App to SSPM
- Onboard a Bitbucket App to SSPM
- Onboard a BlueJeans App to SSPM
- Onboard a Box App to SSPM
- Onboard a Bright Security App to SSPM
- Onboard a Celonis App to SSPM
- Onboard a Cisco Meraki App to SSPM
- Onboard a ClickUp App to SSPM
- Onboard a Confluence App to SSPM
- Onboard a Contentful App to SSPM
- Onboard a Convo App to SSPM
- Onboard a Couchbase App to SSPM
- Onboard a Coveo App to SSPM
- Onboard a Crowdin Enterprise App to SSPM
- Onboard a Customer.io App to SSPM
- Onboard a Databricks App to SSPM
- Onboard a Datadog App to SSPM
- Onboard a DocHub App to SSPM
- Onboard a DocuSign App to SSPM
- Onboard a Dropbox Business App to SSPM
- Onboard an Envoy App to SSPM
- Onboard an Expiration Reminder App to SSPM
- Onboard a Gainsight PX App to SSPM
- Onboard a GitHub Enterprise App to SSPM
- Onboard a GitLab App to SSPM
- Onboard a Google Analytics App to SSPM
- Onboard a Google Workspace App to SSPM
- Onboard a GoTo Meeting App to SSPM
- Onboard a Grammarly App to SSPM
- Onboard a Harness App to SSPM
- Onboard a Hellonext App to SSPM
- Onboard an IDrive App to SSPM
- Onboard an Intercom App to SSPM
- Onboard a Jira App to SSPM
- Onboard a Kanbanize App to SSPM
- Onboard a Kanban Tool App to SSPM
- Onboard a Kustomer App to SSPM
- Onboard a Lokalise App to SSPM
- Onboard a Microsoft Azure AD App to SSPM
- Onboard a Microsoft Exchange App to SSPM
- Onboard a Microsoft OneDrive App to SSPM
- Onboard a Microsoft Outlook App to SSPM
- Onboard a Microsoft Power BI App to SSPM
- Onboard a Microsoft SharePoint App to SSPM
- Onboard a Microsoft Teams App to SSPM
- Onboard a Miro App to SSPM
- Onboard a monday.com App to SSPM
- Onboard a MongoDB Atlas App to SSPM
- Onboard a MuleSoft App to SSPM
- Onboard a Mural App to SSPM
- Onboard an Office 365 App to SSPM
- Onboard Office 365 Productivity Apps to SSPM
- Onboard an Okta App to SSPM
- Onboard a PagerDuty App to SSPM
- Onboard a RingCentral App to SSPM
- Onboard a Salesforce App to SSPM
- Onboard an SAP Ariba App to SSPM
- Onboard a ServiceNow App to SSPM
- Onboard a Slack Enterprise App to SSPM
- Onboard a Snowflake App to SSPM
- Onboard a SparkPost App to SSPM
- Onboard a Tableau Cloud App to SSPM
- Onboard a Webex App to SSPM
- Onboard a Workday App to SSPM
- Onboard a Wrike App to SSPM
- Onboard a YouTrack App to SSPM
- Onboard a Zendesk App to SSPM
- Onboard a Zoom App to SSPM
- Onboarding an App Using Azure AD Credentials
- Onboarding an App Using Okta Credentials
- Delete SaaS Apps Managed by SSPM
Begin Scanning a ServiceNow App
Learn how to add a ServiceNow app so that
Data Security
can protect your assets against data exfiltration and malware
propagation.To connect ServiceNow to
Data Security
and begin scanning files and folders, you need to:- Ensure that you have a ServiceNow account with has sufficient privileges.
- GrantData Securityaccess to ServiceNow.
- Add the ServiceNow app toData Security, providingData Securityinformation about your ServiceNow.
Support for
automated remediation capabilities varies by SaaS application.
Add ServiceNow App
In order for
Data Security
to scan assets, you must consent to specific permissions
during the course of adding the ServiceNow app. Without the requested permissions,
Data Security
can't authenticate with ServiceNow and can't scan assets, even
after you successfully install the ServiceNow app. - (Recommended) Add your ServiceNow app domain as an internal domain.
- RegisterData Securityin the ServiceNow management console.
- Log in to the ServiceNow management console as admin.
- Select.System OAuthApplication Registry
- Select.NewCreate an OAuth API endpoint for external clients
- Enter a uniqueNameforData Security.
- If you're using the Istanbul (or higher) release, enter aRedirect URI or URL. The redirect you enter depends on theData Securitylocation:For North America, use:https://app.aperture.paloaltonetworks.com/auth/servicenow/callbackFor Europe, use:https://app.aperture-eu.paloaltonetworks.com/auth/servicenow/callbackFor Asia-Pacific, use:https://app.aperture-apac.paloaltonetworks.com/auth/servicenow/callbackFor India, use:https://app.in1.prisma-saas.paloaltonetworks.com/auth/servicenow/callbackFor Japan, use:https://app.jp1.prisma-saas.paloaltonetworks.com/auth/servicenow/callbackFor UK, use:https://app.uk2.prisma-saas.paloaltonetworks.com/auth/servicenow/callbackFor Australia, use:https://app.au1.prisma-saas.paloaltonetworks.com/auth/servicenow/callback
- Submityour changes.
- To add the ServiceNow app onData Security, go to.Data SecurityApplicationsAdd ApplicationServiceNow
- Select one of the following:
- Connect to ServiceNow Account—Select this option if you’re using an earlier release of ServiceNow (Fuji, Geneva, or Helsinki).
- Istanbul or higher—Select this option is you're using the ServiceNow Istanbul (or higher) release.
- Log in to the ServiceNow app.
- For Istanbul or higher, enter theServiceNow URL(for example,https://acmecorp.service-now.com/),Client ID, andClient Secret.
- For earlier releases (Fuji, Geneva, or Helsinki) enter theServiceNow URL(for example,https://acmecorp.service-now.com/),Client ID, andClient Secret. Also, enter theUsernameandPasswordfor your ServiceNow account.
You can copy the client ID and client secret from thepage in the ServiceNow management console.System OAuthApplication Registry - ClickOK.
- AllowData Securityaccess to the ServiceNow account.After authentication, the new ServiceNow app is added to the list of Cloud Apps as ServiceNow n, where n represents the number of ServiceNow app instances you have connected toData Security. The instance displays a list of available tables.
- Next step: Proceed to Customize ServiceNow App.
Customize ServiceNow App
Customizations include modifying your ServiceNow app name.
- (Optional) Give a descriptive name to this app instance.
- Go toSettingsand select the ServiceNow n instance listed.
- Enter a descriptiveNameto differentiate this instance of ServiceNow from other instances.
- (Recommended) Enter anAdmin UserName(for example,admin@servicenow.com).As a best practice, create a separate administrator account and use that email address forData Security. If you opt to use an existing admin account instead of a new account, the administrator activities are not tracked onData Security. Creating a separate account enables you to monitor events generated by ServiceNow administrators on.ExploreActivities
- ClickDoneto save your changes.
- Next step: Proceed to Identify Risks.
Identify Risks
When you add a new cloud app, then enable scanning,
Data Security
automatically scans the cloud app against the
default data patterns and displays the match occurrences. You can
take action now to improve your scan results and identify risks.- Start scanning the new ServiceNow app for risks.
- During the discovery phase, asData Securityscans files and matches them against enabled policy rules, verify that your default policy rules are effective. If the results don’t capture all risks or you see false positives, proceed to next step to improve your results.
- (Optional) Modify match criteria for existing policy rules.
- (Optional) Add new policy rules.Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
- (Optional) Configure or edit a data pattern.You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
Tables Scanned by DLP
The DLP service scans the following database tables on ServiceNow. To enforce best practice, the
SaaS Security web interface does not allow you to add or remove database tables from
scans: SaaS administrators need to consult with the database administrator before
adding or removing tables from scans. After consulting with your database
administrator, contact Palo Alto Networks Customer Support to
manually add or remove a table.
If ServiceNow does not expose a given database table, the DLP service can't scan it.
change_phase change_request change_request_imac change_task cmdb incident incident_task kb_knowledge kb_submission problem problem_task release_phase release_task task ticket | sc_req_item sc_request sc_task sn_hr_core_beneficiary sn_hr_core_benefit sn_hr_core_benefit_provider sn_hr_core_benefit_type sn_hr_core_bonus sn_hr_core_case sn_hr_core_case_operations sn_hr_core_case_payroll sn_hr_core_case_relations sn_hr_core_case_talent_management sn_hr_core_case_total_rewards sn_hr_core_case_workforce_admin | sn_hr_core_direct_deposit sn_hr_core_op_report sn_hr_core_op_report_frequency sn_hr_core_op_report_type sn_hr_core_op_system sn_hr_core_op_system_to_report_type sn_hr_core_profile_bank_account sn_hr_core_retirement_benefit sn_hr_core_task sn_hr_core_tuition_reimbursement sn_si_incident sn_si_request sn_si_task sysapproval_group |