Manage Quarantined Files
Table of Contents
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- What’s Data Security?
- Navigate To Data Security in Cloud Management Console
- Activate Data Security on the Hub
- Access Data Security for Standalone SaaS Security
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- Allowed List of IP Addresses
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- Begin Scanning an Amazon Web Services App
- Begin Scanning a Bitbucket Cloud App
- Begin Scanning a Box App
- Begin Scanning a Cisco Webex Teams App
- Begin Scanning a Citrix ShareFile App
- Begin Scanning a Confluence App
- Begin Scanning a Confluence Data Center App
- Begin Scanning a Dropbox App
- Begin Scanning a GitHub App
- Begin Scanning a GitHub V2 App
- Begin Scanning a Gmail App
- Begin Scanning a Google Cloud Storage App
- Begin Scanning a Google Drive App
- Begin Scanning a Jira Cloud App
- Begin Scanning a Jira Data Center App
- Begin Scanning a Microsoft Azure Storage App
- Begin Scanning a Microsoft Exchange App
- Begin Scanning Microsoft Office 365 Apps
- Begin Scanning a Microsoft Teams App
- Begin Scanning a Salesforce App
- Begin Scanning a ServiceNow App
- Begin Scanning a Slack for Enterprise Grid App
- Begin Scanning a Slack Enterprise App
- Begin Scanning a Slack for Pro and Business App
- Begin Scanning a Workday App (Beta)
- Begin Scanning a Yammer App
- Begin Scanning a Zendesk App
- Begin Scanning a Zoom App
- Reauthenticate to a Cloud App
- Verify Permissions on Cloud Apps
- Start Scanning a Cloud App
- Stop Scanning a Cloud App
- Rescan a Managed Cloud App
- Delete Cloud Apps Managed by Data Security
- API Throttling
- Configure Classification Labels
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- SaaS Security with Enterprise DLP
- Predefined Data Patterns on Data Security
- Proximity Keywords
- Confidence Levels
- Shared Data Profiles and Data Patterns
- Modify a Predefined Data Pattern
- Create a Custom Data Profile
- Add a File Property Data Pattern
- Create a Custom Data Pattern
- Use Exact Data Matching (EDM)
- Enable or Disable a Machine Learning Data Pattern
- Configure WildFire Analysis
- Configure Regular Expressions
- Enable or Disable a Data Pattern
- View and Filter Data Pattern Match Results
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- What is an Incident?
- Assess New Incidents on Data Security
- View Asset Details
- Filter Incidents
- Security Controls Incident Details
- Track Down Threats with WildFire Report
- Track Down Threats with AutoFocus
- Customize the Incident Categories
- Close Incidents
- Download Assets for Incidents
- View Asset Snippets for Incidents
- Analyze Inherited Exposure
- Email Asset Owners
- Modify Incident Status
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- What is a Data Violation?
- Assess New Data Violations on Data Security
- Configure Data Violation Alerts on Data Security
- Filter Data Violations on Data Security
- View Asset Snippets for Data Violations on Data Security
- View Data Violation Metrics on Data Security
- Modify Data Violation Status on Data Security
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- What’s SaaS Security Inline?
- Navigate To SaaS Security Inline
- SaaS Visibility for NGFW
- SaaS Visibility and Controls for NGFW
- SaaS Visibility for Prisma Access
- SaaS Visibility and Controls for Panorama Managed Prisma Access
- SaaS Visibility and Controls for Cloud Managed Prisma Access
- Activate SaaS Security Inline for NGFW
- Activate SaaS Security Inline for VM-Series Firewalls with Software NGFW Credits
- Activate SaaS Security Inline for Prisma Access
- Connect SaaS Security Inline and Cortex Data Lake
- Integrate with Azure Active Directory
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- SaaS Policy Rule Recommendations
- App-ID Cloud Engine
- Guidelines for SaaS Policy Rule Recommendations
- Predefined SaaS Policy Rule Recommendations
- Apply Predefined SaaS Policy Rule Recommendations
- Create SaaS Policy Rule Recommendations
- Delete SaaS Policy Rule Recommendations
- Enable SaaS Policy Rule Recommendations
- Modify Active SaaS Policy Rule Recommendations
- Monitor SaaS Policy Rule Recommendations
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- Enable Automatic Updates for SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Import New SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Update Imported SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Remove Deleted SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Manage Enforcement of Rule Recommendations on NGFW
- Manage Enforcement of Rule Recommendations on Panorama Managed Prisma Access
- Change Risk Score for Discovered SaaS Apps
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- Onboarding Overview for Supported SaaS Apps
- Onboard an Aha.io App to SSPM
- Onboard an Alteryx Designer Cloud App to SSPM
- Onboard an Aptible App to SSPM
- Onboard an ArcGIS App to SSPM
- Onboard an Articulate Global App to SSPM
- Onboard an Atlassian App to SSPM
- Onboard a BambooHR App to SSPM
- Onboard a Basecamp App to SSPM
- Onboard a Bitbucket App to SSPM
- Onboard a BlueJeans App to SSPM
- Onboard a Box App to SSPM
- Onboard a Bright Security App to SSPM
- Onboard a Celonis App to SSPM
- Onboard a Cisco Meraki App to SSPM
- Onboard a ClickUp App to SSPM
- Onboard a Confluence App to SSPM
- Onboard a Contentful App to SSPM
- Onboard a Convo App to SSPM
- Onboard a Couchbase App to SSPM
- Onboard a Coveo App to SSPM
- Onboard a Crowdin Enterprise App to SSPM
- Onboard a Customer.io App to SSPM
- Onboard a Databricks App to SSPM
- Onboard a Datadog App to SSPM
- Onboard a DocHub App to SSPM
- Onboard a DocuSign App to SSPM
- Onboard a Dropbox Business App to SSPM
- Onboard an Envoy App to SSPM
- Onboard an Expiration Reminder App to SSPM
- Onboard a Gainsight PX App to SSPM
- Onboard a GitHub Enterprise App to SSPM
- Onboard a GitLab App to SSPM
- Onboard a Google Analytics App to SSPM
- Onboard a Google Workspace App to SSPM
- Onboard a GoTo Meeting App to SSPM
- Onboard a Grammarly App to SSPM
- Onboard a Harness App to SSPM
- Onboard a Hellonext App to SSPM
- Onboard an IDrive App to SSPM
- Onboard an Intercom App to SSPM
- Onboard a Jira App to SSPM
- Onboard a Kanbanize App to SSPM
- Onboard a Kanban Tool App to SSPM
- Onboard a Kustomer App to SSPM
- Onboard a Lokalise App to SSPM
- Onboard a Microsoft Azure AD App to SSPM
- Onboard a Microsoft Exchange App to SSPM
- Onboard a Microsoft OneDrive App to SSPM
- Onboard a Microsoft Outlook App to SSPM
- Onboard a Microsoft Power BI App to SSPM
- Onboard a Microsoft SharePoint App to SSPM
- Onboard a Microsoft Teams App to SSPM
- Onboard a Miro App to SSPM
- Onboard a monday.com App to SSPM
- Onboard a MongoDB Atlas App to SSPM
- Onboard a MuleSoft App to SSPM
- Onboard a Mural App to SSPM
- Onboard an Office 365 App to SSPM
- Onboard Office 365 Productivity Apps to SSPM
- Onboard an Okta App to SSPM
- Onboard a PagerDuty App to SSPM
- Onboard a RingCentral App to SSPM
- Onboard a Salesforce App to SSPM
- Onboard an SAP Ariba App to SSPM
- Onboard a ServiceNow App to SSPM
- Onboard a Slack Enterprise App to SSPM
- Onboard a Snowflake App to SSPM
- Onboard a SparkPost App to SSPM
- Onboard a Tableau Cloud App to SSPM
- Onboard a Webex App to SSPM
- Onboard a Workday App to SSPM
- Onboard a Wrike App to SSPM
- Onboard a YouTrack App to SSPM
- Onboard a Zendesk App to SSPM
- Onboard a Zoom App to SSPM
- Onboarding an App Using Azure AD Credentials
- Onboarding an App Using Okta Credentials
- Delete SaaS Apps Managed by SSPM
Manage Quarantined Files
Learn how to work with quarantined files.
SaaS Security web interface displays assets
that were automatically quarantined by
a policy rule or manually quarantined by
an administrator. Depending on the cloud app and your admin role permissions,
you can take actions on the quarantined file.
Specific
cloud apps support all quarantine features while
others do not.
Filter Quarantined Files
When you view assets, you invariably need
to filter the list and narrow the results to meet your audit needs.
- Selectto view a list of assets that have been quarantined.Data SecurityData AssetsQuarantined Data Assets
- Use the search facets provided.
- Date—Time frame when the quarantine successfully occurred. For example: past week, past month, past year. You can also set a specific date or set a custom date range.PendingandFailedquarantines do not have timestamps; therefore, when sorted by date, failed quarantines displays at the bottom of the sort results.
- Cloud App—List of applications for which the quarantine occurred. For example, Box.
- Rule—Policy rule that caused the asset to be quarantined.
- Search—Tool to find an item using part of the filename, part of the asset owner’s name or email address, or part of a report name.
- Status—Tool to provide status on the asset throughout the quarantine process.
- (Optional) Export this data to a CSV file to review the quarantined assets offline.
Take Action on Quarantined Files
Depending on the cloud app and your admin role permissions,
you can restore, delete, or download a quarantined file. These actions
display for the quarantined asset, not the tombstone.
- Selectto view a list of assets that have been quarantined.Data SecurityData AssetsQuarantined Data Assets
- Initiate actions on the file.
- Download—Immediately compresses the file (.zip), downloads the file to your local drive, then displays a decrypt password. Use the password to open and inspect the file.
- Restore—Moves (returns) the asset to the owner’s original location.
- Delete—Permanently deletes the asset. You cannot restore after deletion, and you will not be prompted to confirm your choice. Download the file to inspect the file before you delete it. When successful, returns aThe File is Queued for Deletionmessage.
Verify Quarantine Permissions
See Common Services: Identity and
Access if you are using the Cloud Management Console.
To manage a quarantined asset, an administrator
must have a role with the required quarantine permissions. You can
assign the administrator a predefined role with
quarantine permissions; there are a few roles that provide the permissions
to all quarantine actions (for example,
Incident Management Admin
).
However, if your organization set up custom roles, verify that the
quarantine permissions are assigned to the intended role or assign
a different role to the administrator.- Select.SettingsRoles
- Click on the role assigned to the administrator.
- Observe the permissions listed for this role.
View Quarantine Status
When an administrator quarantines an asset,
SaaS Security web interface displays the status of that asset throughout
the quarantine process. For data protection purposes, if there’s
a quarantine failure, resolve the issue immediately.
To provide
the high user experience to which you’ve become accustomed, SaaS
Security web interface informs you when your cloud app quarantines
an asset.
- Selectto view a list of assets that have been quarantined.Data SecurityData AssetsQuarantined Data Assets
- (Optional) Filter by status.
- Move your cursor overStatusfor the asset to display a summary explanation.
- Success—Asset is quarantined.
- Pending—Asset is not yet in quarantine and is in progress until quarantine successfully completes or fails.
- Failed—Asset could not be quarantined.
Due to the underlying differences between cloud apps, some cloud apps require detailed explanations and resolutions.
Files Unavailable To Data Security
Data Security
When a file on your cloud app is unavailable to
Data Security
, a message displays in the SaaS Security web interface for Malware
Status
: File Unavailable:This file is no longer accessible on the Cloud App
.If your cloud app (for example, Office
365) quarantines a file, for example, that file becomes unavailable
to third parties, including
Data Security
; as a result, Data Security
is unable to perform some
remediation (for example, Restore
)
and assessment actions (for example, View Snippets
). Data Security
needs the file to be available—from discovery
to remediation. When Data Security
discovers a file, it immediately
adds the file’s metadata to the Assets
page.
Within a short period of time, Data Security
begins to copy
the file’s contents. Afterward, Data Security
:- Downloads a copy of the file and sends it to WildFire for analysis, verdict, and incident creation if malware is detected.
- Performs DLP analysis and pattern matching.
- Manually or automatically quarantines the file based on policies, creating a tombstone.
For optimal performance, the initial copy of your file resides
on
Data Security
for a specific period of time: the copy isn’t
permanent. After the file expiration period, Data Security
downloads
a new copy from your cloud app as necessary to make it available
for assessment and remediation. Throughout this process, the file
needs to be available and unrestricted; when it isn’t, you must
perform some remediation actions and assessment from the cloud app
directly.Customize Tombstone Messages
When you quarantine an
asset,
Data Security
creates a tombstone that
contains a simple Quarantine Message
to explain
that the asset is quarantined. You can customize this quarantine
message.- To change the message, go to.SettingsWorkflow SettingsTombstoned Files
- Change the message to meet your needs.