Monitor and Investigate User Activity
Table of Contents
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- What’s Data Security?
- Navigate To Data Security in Cloud Management Console
- Activate Data Security on the Hub
- Access Data Security for Standalone SaaS Security
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- Allowed List of IP Addresses
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- Begin Scanning an Amazon Web Services App
- Begin Scanning a Bitbucket Cloud App
- Begin Scanning a Box App
- Begin Scanning a Cisco Webex Teams App
- Begin Scanning a Citrix ShareFile App
- Begin Scanning a Confluence App
- Begin Scanning a Confluence Data Center App
- Begin Scanning a Dropbox App
- Begin Scanning a GitHub App
- Begin Scanning a GitHub V2 App
- Begin Scanning a Gmail App
- Begin Scanning a Google Cloud Storage App
- Begin Scanning a Google Drive App
- Begin Scanning a Jira Cloud App
- Begin Scanning a Jira Data Center App
- Begin Scanning a Microsoft Azure Storage App
- Begin Scanning a Microsoft Exchange App
- Begin Scanning Microsoft Office 365 Apps
- Begin Scanning a Microsoft Teams App
- Begin Scanning a Salesforce App
- Begin Scanning a ServiceNow App
- Begin Scanning a Slack for Enterprise Grid App
- Begin Scanning a Slack Enterprise App
- Begin Scanning a Slack for Pro and Business App
- Begin Scanning a Workday App (Beta)
- Begin Scanning a Yammer App
- Begin Scanning a Zendesk App
- Begin Scanning a Zoom App
- Reauthenticate to a Cloud App
- Verify Permissions on Cloud Apps
- Start Scanning a Cloud App
- Rescan a Managed Cloud App
- Delete Cloud Apps Managed by Data Security
- API Throttling
- Configure Classification Labels
- Microsoft Labeling for Office 365
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- SaaS Security with Enterprise DLP
- Predefined Data Patterns on Data Security
- Proximity Keywords
- Confidence Levels
- Shared Data Profiles and Data Patterns
- Modify a Predefined Data Pattern
- Create a Custom Data Profile
- Add a File Property Data Pattern
- Create a Custom Data Pattern
- Use Exact Data Matching (EDM)
- Enable or Disable a Machine Learning Data Pattern
- Configure WildFire Analysis
- Configure Regular Expressions
- Enable or Disable a Data Pattern
- View and Filter Data Pattern Match Results
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- What is an Incident?
- Assess New Incidents on Data Security
- View Asset Details
- Filter Incidents
- Security Controls Incident Details
- Track Down Threats with WildFire Report
- Track Down Threats with AutoFocus
- Customize the Incident Categories
- Close Incidents
- Download Assets for Incidents
- View Asset Snippets for Incidents
- Analyze Inherited Exposure
- Email Asset Owners
- Modify Incident Status
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- What is a Data Violation?
- Assess New Data Violations on Data Security
- Configure Data Violation Alerts on Data Security
- Filter Data Violations on Data Security
- View Asset Snippets for Data Violations on Data Security
- View Data Violation Metrics on Data Security
- Modify Data Violation Status on Data Security
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- What’s SaaS Security Inline?
- Navigate To SaaS Security Inline
- SaaS Visibility for NGFW
- SaaS Visibility and Controls for NGFW
- SaaS Visibility for Prisma Access
- SaaS Visibility and Controls for Panorama Managed Prisma Access
- SaaS Visibility and Controls for Cloud Managed Prisma Access
- Activate SaaS Security Inline for NGFW
- Activate SaaS Security Inline for VM-Series Firewalls with Software NGFW Credits
- Activate SaaS Security Inline for Prisma Access
- Connect SaaS Security Inline and Strata Logging Service
- Integrate with Azure Active Directory
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- SaaS Policy Rule Recommendations
- App-ID Cloud Engine
- Guidelines for SaaS Policy Rule Recommendations
- Predefined SaaS Policy Rule Recommendations
- Apply Predefined SaaS Policy Rule Recommendations
- Create SaaS Policy Rule Recommendations
- Delete SaaS Policy Rule Recommendations
- Enable SaaS Policy Rule Recommendations
- Modify Active SaaS Policy Rule Recommendations
- Monitor SaaS Policy Rule Recommendations
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- Enable Automatic Updates for SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Import New SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Update Imported SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Remove Deleted SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Manage Enforcement of Rule Recommendations on NGFW
- Manage Enforcement of Rule Recommendations on Panorama Managed Prisma Access
- Change Risk Score for Discovered SaaS Apps
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- Onboarding Overview for Supported SaaS Apps
- Onboard an Aha.io App to SSPM
- Onboard an Alteryx Designer Cloud App to SSPM
- Onboard an Aptible App to SSPM
- Onboard an ArcGIS App to SSPM
- Onboard an Articulate Global App to SSPM
- Onboard an Atlassian App to SSPM
- Onboard a BambooHR App to SSPM
- Onboard a Basecamp App to SSPM
- Onboard a Bitbucket App to SSPM
- Onboard a BlueJeans App to SSPM
- Onboard a Box App to SSPM
- Onboard a Bright Security App to SSPM
- Onboard a Celonis App to SSPM
- Onboard a Cisco Meraki App to SSPM
- Onboard a ClickUp App to SSPM
- Onboard a Confluence App to SSPM
- Onboard a Contentful App to SSPM
- Onboard a Convo App to SSPM
- Onboard a Couchbase App to SSPM
- Onboard a Coveo App to SSPM
- Onboard a Crowdin Enterprise App to SSPM
- Onboard a Customer.io App to SSPM
- Onboard a Databricks App to SSPM
- Onboard a Datadog App to SSPM
- Onboard a DocHub App to SSPM
- Onboard a DocuSign App to SSPM
- Onboard a Dropbox Business App to SSPM
- Onboard an Envoy App to SSPM
- Onboard an Expiration Reminder App to SSPM
- Onboard a Gainsight PX App to SSPM
- Onboard a GitHub Enterprise App to SSPM
- Onboard a GitLab App to SSPM
- Onboard a Google Analytics App to SSPM
- Onboard a Google Workspace App to SSPM
- Onboard a GoTo Meeting App to SSPM
- Onboard a Grammarly App to SSPM
- Onboard a Harness App to SSPM
- Onboard a Hellonext App to SSPM
- Onboard an IDrive App to SSPM
- Onboard an Intercom App to SSPM
- Onboard a Jira App to SSPM
- Onboard a Kanbanize App to SSPM
- Onboard a Kanban Tool App to SSPM
- Onboard a Kustomer App to SSPM
- Onboard a Lokalise App to SSPM
- Onboard a Microsoft Azure AD App to SSPM
- Onboard a Microsoft Exchange App to SSPM
- Onboard a Microsoft OneDrive App to SSPM
- Onboard a Microsoft Outlook App to SSPM
- Onboard a Microsoft Power BI App to SSPM
- Onboard a Microsoft SharePoint App to SSPM
- Onboard a Microsoft Teams App to SSPM
- Onboard a Miro App to SSPM
- Onboard a monday.com App to SSPM
- Onboard a MongoDB Atlas App to SSPM
- Onboard a MuleSoft App to SSPM
- Onboard a Mural App to SSPM
- Onboard an Office 365 App to SSPM
- Onboard Office 365 Productivity Apps to SSPM
- Onboard an Okta App to SSPM
- Onboard a PagerDuty App to SSPM
- Onboard a RingCentral App to SSPM
- Onboard a Salesforce App to SSPM
- Onboard an SAP Ariba App to SSPM
- Onboard a ServiceNow App to SSPM
- Onboard a Slack Enterprise App to SSPM
- Onboard a Snowflake App to SSPM
- Onboard a SparkPost App to SSPM
- Onboard a Tableau Cloud App to SSPM
- Onboard a Webex App to SSPM
- Onboard a Workday App to SSPM
- Onboard a Wrike App to SSPM
- Onboard a YouTrack App to SSPM
- Onboard a Zendesk App to SSPM
- Onboard a Zoom App to SSPM
- Onboarding an App Using Azure AD Credentials
- Onboarding an App Using Okta Credentials
- Delete SaaS Apps Managed by SSPM
Monitor and Investigate User Activity
Learn how to monitor and investigate user activity across
all assets or a single asset on
Data Security
.On
Data Security
, you can view user activity
across all assets, depending on your
SaaS app. Using an API integration model, Data Security
connects to each service and retrieves the user activity logs.User
activity is not the same as Administrator activity.
These
logs enable you to monitor and investigate a variety of actions
taken (activity or events) by your end users, including:
- file and folder downloads
- file and folder uploads
- failed login attempts
- sharing and collaboration
There are two different
approaches to monitoring user activity: you can monitor activity across
all assets or monitor activity for
a single asset. The workflow you choose depends on your scope
of investigation, but the filters and facets provided
to explore the data are available at all times. Before you begin,
however, determine if any of your SaaS apps have unique user activity requirements. Additionally,
you can create a user activity policy rule to receive activity alerts.
Monitor Activity Across All Assets
As part of your daily operations, you might
need to investigate activity on a broad scale.
- To monitor activity across all assets, go to.Data SecurityUsers & ActivityUser Activities
- Filter the results to meet your audit needs.
- Export this data to a CSV file to review the activity logs offline.
Monitor Activity for a Single Asset
If a specific asset triggered an incident
due to your organization’s policies, you might need to investigate
that incident to determine the correct remediation action.
View
All Related Activities
is supported on Box, Dropbox,
and Google Drive only.- To monitor activity for a single asset, go to.Data SecurityIncidents
- Locate and click on the asset’sItem Name/Data Asset Name.
- SelectWho is accessing this File?andView All Related Activities.If there’s no activity, aNo activity in the past 90 daysmessage displays.
- Filter the results to meet your audit needs.
- Export this data to a CSV file to review the activity logs offline.
Monitor Activity within a Folder
If you want to view user activity for the
files within a specific folder, there are some cloud apps that support
this view.
- To monitor activity within a folder, go to.Data SecurityData Assets
- Locate and click on the folder’sItem Name/Data Asset Name.
- SelectEvents inside this folder.
- Export this data to a CSV file to review the activity logs offline.
Explore User Activity Results
Whether you want to explore the data set for
activities for a single asset or across all assets, the filters
and facets provided are the same. Use these tools to narrow and
expand the results to meet your audit needs.
- Date—Time frame when the user activity occurred. For example: past day, past week, past month, or past year.
- Action—Activity the user initiated. For example, download, view, sync, share, upload, delete, and copy a file or folder, or login.By default, any activity log with actionOtheris not displayed onData Security. To include all activity logs, hover-overActionto displaySettings. SelectYestoInclude activities whose action is unclassified?.
- Cloud App—SaaS application on which the user activity occurred. For example, Box.
- Target Type—Location, user, or asset where an activity or change occurred. It allows you to learn about who did what, for example which user initiated an action on a file, space, or folder, or added a user, created a space, performed work on a report, or used the API.
- Search—Find an item using part of the filename or find a user by the full email address. Because the user activity logs include information on the email address of the user who logged in, the source IP address and location of the user who performed the action, and the name of the item being modified or created, you can match on a phrase or email address.
Identify Risky Users
Learn how to identify risky users.
Just as you
can assess risks by investigating user activity,
Data Security
also enables you to identify risks by users. It’s
important to identify risk users so as to uncover the assets that
pose a risk to your organization. For example, you can assess the
risk of data leakage for untrusted users, external users,
or former employees.To
identify risky users, you need to look at your users from a number
of vantage points:
In addition to analyzing user activity,
you can also identify a risky user in the context of incidents using
the
Owner
filter.- To monitor activity within a folder, go to.Data SecurityUser & ActivityUser Activities
- (Optional) Apply aCloud Appfilter.
- SelectInternal UsersorExternal Users.
- Observe columns forOwned ItemsandCollaboration Itemsto identify users with a pattern of risky behavior.
- Click the value in a column to view the user’s email, any cloud applications used, role, and activity as well asMore Infoto see detailed information associated with the user.
- (Optional) Click the CSV icon to export a CSV file with a list of all users and cloud applications used.
User Activity Requirements
Data Security
supports user activity,
depending on your cloud app. Some cloud apps have unique requirements
to enable user activity.SaaS App | Requirement |
---|---|
Google Drive | Google Apps Unlimited or Google Apps for Education
subscription to enable the retrieval of all event logs. Without
this additional subscription, only login and logout events are available
to Data Security . |
Salesforce | User Event Monitoring license to enable the retrieval of all event logs. Without this additional
license, only log in and log out events are available to Data Security . |
Office 365 Microsoft Teams | You must turn on audit
logs in Office 365 to record user and
administrator activity. |