SaaS Security Administrator's Guide
    : Onboard an Intercom App to SSPM
    Focus
    Download PDF
    Focus
    1. Home
    2. SaaS Security
    3. SaaS Security Administrator's Guide
    4. SaaS Security Posture Management
    5. Onboard SaaS Apps Supported by SSPM
    6. Onboard an Intercom App to SSPM
    Download PDF

    SaaS Security Administrator's Guide

    Onboard an Intercom App to SSPM

    Table of Contents

    Onboard an Intercom App to SSPM

    Onboard an Intercom app to SSPM to detect posture risks.
    For SSPM to detect posture risks in your Intercom instance, you must onboard your Intercom instance to SSPM. Through the onboarding process, SSPM logs in to Intercom using administrator account credentials. SSPM uses this account to scan your Intercom instance for misconfigured settings. If there are misconfigured settings, SSPM suggests a remediation action based on best practices.
    To onboard your Intercom instance, you complete the following actions:

    Collect Information for Connecting to Your Intercom Instance

    To access your Intercom instance, SSPM requires the following information, which you will specify during the onboarding process.
    Item
    Description
    Email
    The login email address of an Intercom administrator account.
    Password
    The password of the Intercom administrator account.
    Region
    The region where Intercom is hosting your data.
    As you complete the following steps, make note of the values of the items described in the preceding table. You will need to enter these values during onboarding to access your Intercom instance from SSPM.
    1. Identify the Intercom administrator account that SSPM will use to access your Intercom instance.
      (
      Required Permissions
      ) To enable SSPM to scan your Intercom organization, the account must have administrator access.
    2. Identify your Intercom region.
      1. Open a web browser and go to the Intercom login page that you use to access your Intercom instance.
      2. Use the following table to determine, based on your login URL, the region where Intercom is hosting your data.
        URL
        Region
        https://app.intercom.com/admins/sign_in
        US (United States)
        https://app.eu.intercom.com/admins/sign_in
        EU (European Union)
        https://app.au.intercom.com/admins/sign_in
        AU (Australia)

    Connect SSPM to Your Intercom Instance

    By adding an Intercom app in SSPM, you enable SSPM to connect to your Intercom instance.
    1. From the Add Application Page (
      Posture Security
      Applications
      Add Application
      ), click the Intercom tile.
    2. Under posture security instances,
      Add Instance
       or, if there is already an instance configured,
      Add New
       instance.
    3. Choose the option to
      Log in with Credentials
      .
    4. Enter the administrator login credentials and select the region where Intercom is hosting your data.
    5. Connect
      .

    Recommended For You

    © 2024 Palo Alto Networks, Inc. All rights reserved.