SaaS Security Administrator's Guide
    : Configure Slack Notification Alerts on Data Security
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    5. Assess Incidents on Data Security
    6. Configure Slack Notification Alerts on Data Security
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    SaaS Security Administrator's Guide

    Configure Slack Notification Alerts on Data Security

    Table of Contents

    Configure Slack Notification Alerts on
    Data Security

    Learn how to configure notifications on
    Data Security
     so that administrators and end users are notified of incidents.
    Data Security
     enables you to configure immediate Slack notifications (
    alerts
    ) when the service discovers an incident. The notification is sent as a Slack channel message. You can send notifications to both administrators and end users. For supported SaaS apps, administrators and end users can immediately manage from within the notification. In doing so, you create an efficient incident management workflow. Notifications to end users provide administrators a low-touch mechanism for training end users on your organization’s internal policies.
    For Slack Pro and Business, you can delete the message that contains sensitive data when it’s against the organization’s policy
    1. Log in to SaaS Security. Go to
      Settings
      Workflow Settings
      Slack Notifications
      Configure
      .
    2. In
      Configure Slack Notifications
      , choose the
      Application
       and enter the
      Slack Channel
       name to which you want to post the notification to the supported SaaS app.
      Channel not found
       displays if you are not a member of the channel.
      • You should be a member of the channel.
      • The channel must be private.
      • The Palo Alto Networks NG-CASB app must be integrated in the private channel.
    3. Toggle on
      Proactive Training Mode
       and enter a
      Custom Message
       to provide a message that encourages your end users to take action on the incident.
      Use the following best practices in your message:
      • Begin with a concise headline. For example,
        A potential information security incident was detected!
      • Educate your users on the risks to sensitive content.
      • Link to your company’s policy.
      • Include a call-to-action statement.
    4. Click
      Save
      .
    5. (
      Optional
      ) Manage the incidents.

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