Begin Scanning a Jira Cloud App
Table of Contents
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- What’s Data Security?
- Navigate To Data Security in Cloud Management Console
- Activate Data Security on the Hub
- Access Data Security for Standalone SaaS Security
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- Allowed List of IP Addresses
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- Begin Scanning an Amazon Web Services App
- Begin Scanning a Bitbucket Cloud App
- Begin Scanning a Box App
- Begin Scanning a Cisco Webex Teams App
- Begin Scanning a Citrix ShareFile App
- Begin Scanning a Confluence App
- Begin Scanning a Confluence Data Center App
- Begin Scanning a Dropbox App
- Begin Scanning a GitHub App
- Begin Scanning a GitHub V2 App
- Begin Scanning a Gmail App
- Begin Scanning a Google Cloud Storage App
- Begin Scanning a Google Drive App
- Begin Scanning a Jira Cloud App
- Begin Scanning a Jira Data Center App
- Begin Scanning a Microsoft Azure Storage App
- Begin Scanning a Microsoft Exchange App
- Begin Scanning Microsoft Office 365 Apps
- Begin Scanning a Microsoft Teams App
- Begin Scanning a Salesforce App
- Begin Scanning a ServiceNow App
- Begin Scanning a Slack for Enterprise Grid App
- Begin Scanning a Slack Enterprise App
- Begin Scanning a Slack for Pro and Business App
- Begin Scanning a Workday App (Beta)
- Begin Scanning a Yammer App
- Begin Scanning a Zendesk App
- Begin Scanning a Zoom App
- Reauthenticate to a Cloud App
- Verify Permissions on Cloud Apps
- Start Scanning a Cloud App
- Stop Scanning a Cloud App
- Rescan a Managed Cloud App
- Delete Cloud Apps Managed by Data Security
- API Throttling
- Configure Classification Labels
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- SaaS Security with Enterprise DLP
- Predefined Data Patterns on Data Security
- Proximity Keywords
- Confidence Levels
- Shared Data Profiles and Data Patterns
- Modify a Predefined Data Pattern
- Create a Custom Data Profile
- Add a File Property Data Pattern
- Create a Custom Data Pattern
- Use Exact Data Matching (EDM)
- Enable or Disable a Machine Learning Data Pattern
- Configure WildFire Analysis
- Configure Regular Expressions
- Enable or Disable a Data Pattern
- View and Filter Data Pattern Match Results
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- What is an Incident?
- Assess New Incidents on Data Security
- View Asset Details
- Filter Incidents
- Security Controls Incident Details
- Track Down Threats with WildFire Report
- Track Down Threats with AutoFocus
- Customize the Incident Categories
- Close Incidents
- Download Assets for Incidents
- View Asset Snippets for Incidents
- Analyze Inherited Exposure
- Email Asset Owners
- Modify Incident Status
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- What is a Data Violation?
- Assess New Data Violations on Data Security
- Configure Data Violation Alerts on Data Security
- Filter Data Violations on Data Security
- View Asset Snippets for Data Violations on Data Security
- View Data Violation Metrics on Data Security
- Modify Data Violation Status on Data Security
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- What’s SaaS Security Inline?
- Navigate To SaaS Security Inline
- SaaS Visibility for NGFW
- SaaS Visibility and Controls for NGFW
- SaaS Visibility for Prisma Access
- SaaS Visibility and Controls for Panorama Managed Prisma Access
- SaaS Visibility and Controls for Cloud Managed Prisma Access
- Activate SaaS Security Inline for NGFW
- Activate SaaS Security Inline for VM-Series Firewalls with Software NGFW Credits
- Activate SaaS Security Inline for Prisma Access
- Connect SaaS Security Inline and Cortex Data Lake
- Integrate with Azure Active Directory
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- SaaS Policy Rule Recommendations
- App-ID Cloud Engine
- Guidelines for SaaS Policy Rule Recommendations
- Predefined SaaS Policy Rule Recommendations
- Apply Predefined SaaS Policy Rule Recommendations
- Create SaaS Policy Rule Recommendations
- Delete SaaS Policy Rule Recommendations
- Enable SaaS Policy Rule Recommendations
- Modify Active SaaS Policy Rule Recommendations
- Monitor SaaS Policy Rule Recommendations
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- Enable Automatic Updates for SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Import New SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Update Imported SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Remove Deleted SaaS Policy Rule Recommendations on Cloud Managed Prisma Access
- Manage Enforcement of Rule Recommendations on NGFW
- Manage Enforcement of Rule Recommendations on Panorama Managed Prisma Access
- Change Risk Score for Discovered SaaS Apps
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- Onboarding Overview for Supported SaaS Apps
- Onboard an Aha.io App to SSPM
- Onboard an Alteryx Designer Cloud App to SSPM
- Onboard an Aptible App to SSPM
- Onboard an ArcGIS App to SSPM
- Onboard an Articulate Global App to SSPM
- Onboard an Atlassian App to SSPM
- Onboard a BambooHR App to SSPM
- Onboard a Basecamp App to SSPM
- Onboard a Bitbucket App to SSPM
- Onboard a BlueJeans App to SSPM
- Onboard a Box App to SSPM
- Onboard a Bright Security App to SSPM
- Onboard a Celonis App to SSPM
- Onboard a Cisco Meraki App to SSPM
- Onboard a ClickUp App to SSPM
- Onboard a Confluence App to SSPM
- Onboard a Contentful App to SSPM
- Onboard a Convo App to SSPM
- Onboard a Couchbase App to SSPM
- Onboard a Coveo App to SSPM
- Onboard a Crowdin Enterprise App to SSPM
- Onboard a Customer.io App to SSPM
- Onboard a Databricks App to SSPM
- Onboard a Datadog App to SSPM
- Onboard a DocHub App to SSPM
- Onboard a DocuSign App to SSPM
- Onboard a Dropbox Business App to SSPM
- Onboard an Envoy App to SSPM
- Onboard an Expiration Reminder App to SSPM
- Onboard a Gainsight PX App to SSPM
- Onboard a GitHub Enterprise App to SSPM
- Onboard a GitLab App to SSPM
- Onboard a Google Analytics App to SSPM
- Onboard a Google Workspace App to SSPM
- Onboard a GoTo Meeting App to SSPM
- Onboard a Grammarly App to SSPM
- Onboard a Harness App to SSPM
- Onboard a Hellonext App to SSPM
- Onboard an IDrive App to SSPM
- Onboard an Intercom App to SSPM
- Onboard a Jira App to SSPM
- Onboard a Kanbanize App to SSPM
- Onboard a Kanban Tool App to SSPM
- Onboard a Kustomer App to SSPM
- Onboard a Lokalise App to SSPM
- Onboard a Microsoft Azure AD App to SSPM
- Onboard a Microsoft Exchange App to SSPM
- Onboard a Microsoft OneDrive App to SSPM
- Onboard a Microsoft Outlook App to SSPM
- Onboard a Microsoft Power BI App to SSPM
- Onboard a Microsoft SharePoint App to SSPM
- Onboard a Microsoft Teams App to SSPM
- Onboard a Miro App to SSPM
- Onboard a monday.com App to SSPM
- Onboard a MongoDB Atlas App to SSPM
- Onboard a MuleSoft App to SSPM
- Onboard a Mural App to SSPM
- Onboard an Office 365 App to SSPM
- Onboard Office 365 Productivity Apps to SSPM
- Onboard an Okta App to SSPM
- Onboard a PagerDuty App to SSPM
- Onboard a RingCentral App to SSPM
- Onboard a Salesforce App to SSPM
- Onboard an SAP Ariba App to SSPM
- Onboard a ServiceNow App to SSPM
- Onboard a Slack Enterprise App to SSPM
- Onboard a Snowflake App to SSPM
- Onboard a SparkPost App to SSPM
- Onboard a Tableau Cloud App to SSPM
- Onboard a Webex App to SSPM
- Onboard a Workday App to SSPM
- Onboard a Wrike App to SSPM
- Onboard a YouTrack App to SSPM
- Onboard a Zendesk App to SSPM
- Onboard a Zoom App to SSPM
- Onboarding an App Using Azure AD Credentials
- Onboarding an App Using Okta Credentials
- Delete SaaS Apps Managed by SSPM
Begin Scanning a Jira Cloud App
Authorize
Data Security
to connect to Jira Cloud
to scan all content shared within the app.To connect a Jira Cloud app and begin scanning
assets, you need to:
- Ensure that you have a Jira Cloud Administrator account with workspace-level permissions.
- GrantData Securityaccess to Jira Cloud.
- Add the Jira Cloud app toData Security, providingData Securityinformation about your Jira Cloud account.
If you onboarded your Jira Cloud app before June 30, 2022, there is a newly published app
available on the Jira Marketplace. To replace your existing app, you must delete and
reonboard the app. If you don’t, some new features won't be available, including
remediation and user activity monitoring capabilities. Your existing app does not
support remediation, so you likely did not create any policy rules that are purged
when you delete the app. After reonboarding, you can create policy rules for
improved data loss prevention.
Support for
automated remediation capabilities varies by SaaS application.
Add Jira Cloud App
In order for
Data Security
to scan assets, you must consent to specific permissions during
adding the Jira Cloud app.- (Recommended) Add your Jira Cloud domain as an internal domain.
- Log on to SaaS Security.
- To add the Jira Cloud app, go to.Data SecurityApplicationsAdd ApplicationJira
- Sign into the Atlassian workspace with an account that has workspace-level Administrator permissions.
- Follow the onscreen instructions inStep 1: Specify your team’s Atlassian workspace URL.
- Follow the onscreen instructions inStep 2:Go to Atlassian Marketplace, andEnable Private ListingsonManage apps.Data Securityisn't currently available publicly on the Jira Marketplace, so this temporary step is needed to initiate the installation. If you don't perform this step theUpload appbutton outlined in the next step does not display.
- Follow the onscreen instructions inStep 3:
- Copy the URL, and paste it in.Manage appsUpload app
- Authorize foryour workspace, thenAcceptthe requested access.Data Securityrequires this access to scan your assets on Jira Cloud.
- ClickComplete Jira Installation.Data Securityadds the new Jira Cloud app to the list of Cloud Apps as Jira n, where n is the number of Jira Cloud app instances that you have connected toData Security. You’ll specify a descriptive name soon.
Customize Jira Cloud App
After you add the Jira Cloud app, customize
the app to make use of capabilities that are unique to this app
or that differentiate this app instance from others.
- (Optional) Give a descriptive name to this app instance.
- Select the Jiran link on the Cloud Apps list.
- Enter a descriptiveNameto differentiate this instance of Jira Cloud from other instances.
- ClickDoneto save your changes.
- Next step: Proceed to Identify Risks.
Identify Risks
When you add a new cloud app, then enable scanning,
Data Security
automatically scans the cloud app against the
default data patterns and displays the match occurrences. You can
take action now to improve your scan results and identify risks.- To start scanning the new Jira Cloud app for incidents, go to.Data SecurityApplicationsJiraEnable Scanning
- During the discovery phase, asData Securityscans files and matches them against enabled policy rules:
- Verify thatData Securitydisplays assets.
- Verify that your default policy rules are effective. If the results don’t capture all the risks or you see false positives, proceed to the next step to improve your results.
- (Optional) Modify match criteria for existing policy rules.
- (Optional) Add new policy rules.Consider the business use of your cloud app, then identify risks unique to your enterprise. As necessary, add new:
- (Optional) Configure or edit a data pattern.You can Configure Data Patterns to identify specific strings of text, characters, words, or patterns to make it possible to find all instances of text that match a data pattern you specify.
- Next step: Proceed to Fix Jira Cloud App Onboarding and Scan Issues, if necessary.
Fix Jira Cloud App Onboarding and Scan Issues
The most common issues related to onboarding
a Jira Cloud app are as follows:
Symptom | Explanation | Solution |
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Attachments embedded in comments don’t display
in SaaS Security web interface. | Attachments embedded inside
descriptions or comments are not currently supported—only attachments added
through the attach button are scanned for violations. | This is expected behavior. However,
periodically monitor the support because
new support is added regularly. |
Attachments embedded in descriptions don’t display
in SaaS Security web interface. | ||
Primary Email of
the asset owner related to Jira app doesn’t display in the SaaS
Security web interface. | Sometimes users explicitly block outsiders (apps or people) from viewing their contact
information, which includes email address. | Set Contact Email address to Anyone to display
this information. |
Deletions don’t display in the SaaS Security
web interface as expected. | Delete event is supported for permanent deletion. Jira
Cloud empties the Trash automatically after 60 days or administrators
can permanently delete what’s
in Trash. | This is expected behavior. Wait 60 days
or empty the Trash manually. |
Comments for user activity and events display
in the SaaS Security web interface, but one comment appears to be
a duplicate of another as the Target Name for each
is the same. | All comments have a unique Target Name .
However, the SaaS Security web interface only displays the first 16
characters for optimal viewing as some names can be quite long. | This is expected behavior and by design. |
Supported remediation and
user activity monitoring capabilities don’t seem to be available
on my tenant. | If you onboarded your Jira Cloud app before
June 30, 2022, 2022, you have an outdated version of the app. | To replace it with the newly published app available on the Jira Marketplace, you must delete
and reonboard the app. |
FAQs for Jira Cloud App
The most common questions related to onboarding a Jira
Cloud app are as follows:
Question | Answer |
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What are the different events or activities supported for Jira Cloud app? | Create and delete of issues, projects, comments, and attachments. Delete
is defined as permanently deletion. See Fix Jira Cloud App Onboarding and Scan Issues. |
How are Issue description violations named? | They are named using the format Issue: {issue-key}. |
How are Issue comment violations named? | They are named using the format `Comment:
{issue-key}. |
How are Issue attachment violations named? | They are named using the format `Attachment:
{attachment-name}. |
How do I search for all assets related to
a Jira Issue? | You can retrieve assets as follows:
|