SaaS Security Administrator's Guide
    : Create a Ticket for a Policy Violation
    Focus
    Download PDF
    Focus
    1. Home
    2. SaaS Security
    3. SaaS Security Administrator's Guide
    4. SaaS Security Posture Management
    5. Remediate Posture Security Risks
    6. Create and View Tickets for Policy Violations
    7. Create a Ticket for a Policy Violation
    Download PDF

    SaaS Security Administrator's Guide

    Create a Ticket for a Policy Violation

    Table of Contents

    Create a Ticket for a Policy Violation

    When you are viewing a policy violation for an app, you can create a ticket about the policy violation in Jira.
    When you are viewing a policy violation for an app, you can either remediate the misconfigured setting, or you can create a ticket about the violation in Jira. For example, if the misconfigured setting must be manually resolved in the SaaS app, you might create a ticket for an administrator of the SaaS app to resolve.
    1. Navigate to SaaS Security Posture Management.
    2. Navigate to a policy violation.
    3. In the policy violation, go to
      Ticketing
      .
    4. Select a Jira instance (a Jira site), the Jira board on which you want to create the ticket, and the type of ticket you want to create. Specify a title, which will be assigned to your Jira ticket.
      If no Jira instances are linked to SSPM, you are prompted to link SSPM to a Jira instance.
    5. Create Ticket
      .
      A confirmation dialog box is displayed.
    6. Create
       the ticket.
      SSPM creates a ticket in Jira for this policy violation. The ticket contains details about this policy violation, such as the current and recommended values for the setting.

    Recommended For You

    © 2024 Palo Alto Networks, Inc. All rights reserved.