Link SSPM to a ServiceNow Instance

To create an OAuth 2.0 application for ticketing, follow the instructions for onboarding ServiceNow for configuration scans. In your OAuth 2.0 application, make sure that you include the redirect URL for ticketing.
If a ServiceNow instance was already onboarded for configuration scans, you can link to that ServiceNow instance using the same OAuth 2.0 application that was already created. However, you will need the application credentials of the OAuth 2.0 application, and you will need to make sure that the OAuth 2.0 application includes the redirect URL for ticketing. Contact the administrator who created the OAuth 2.0 application for this information and to verify that the redirect URL for ticketing is included.
If you are a ServiceNow administrator and can edit the OAuth 2.0 application, complete the following steps to get the application credentials and to verify that the redirect URL for ticketing is included.
From SSPM, get the redirect URL for ticketing. To get this information, you will begin the procedure for linking SSPM to ServiceNow for ticketing, but you will not complete the procedure.
Select
SaaS Security
Settings
Workflow
Ticketing Settings
.
Add Link
for ServiceNow.
The login page for linking to a ServiceNow instance is displayed. The Redirect URL field displays the redirect URL value.
Get the application credentials and verify that the OAuth 2.0 application contains the redirect URL.
Log in to ServiceNow as an administrator.
Navigate to the Application Registries page (
System OAuth
Application Registry
).
From the list of application registries, open the OAuth 2.0 application.
Copy the Client ID and Client Secret into a text file. You will need this information to link to the ServiceNow instance.
Check the
Redirect URL
field to see if it includes the redirect URL for ticketing. If necessary, add the redirect URL for ticketing to the
Redirect URL
field. Do not remove the existing redirect URL for configuration scans. Separate the two URLs with a comma.
Update
to save your changes.
Select
SaaS Security
Settings
Workflow
Ticketing Settings
.
Add Link
for ServiceNow.
Log in with Credentials
.
On the login page, enter your Instance URL and the application credentials (Client ID and Client Secret) and
Connect
.
SSPM redirects you to the ServiceNow login page.
Log in using your ServiceNow account.
ServiceNow displays a consent form that details the access permissions that SSPM requires.
Review the consent form and allow the requested permissions.