Collect Information for Connecting to Your Zendesk Instance

Identify the administrator account that SSPM will use to access your Zendesk instance. The administrator must be assigned to the Admin role in Zendesk. SSPM needs this administrator access to monitor your Zendesk instance.
Determine whether you want SSPM to log in to the administrator account directly, or through an identity provider. If you want SSPM to log in to the administrator account directly, determine if you want SSPM to log in using MFA.
MFA provides an extra layer of security by requiring one-time passcodes in addition to the administrator credentials. For direct login, MFA is optional unless the Zendesk administrator account is already configured for MFA. For login using an identity provider (Okta or Microsoft Azure), MFA is required.
(For direct login with MFA)
To configure MFA for the administrator account:
Decide which authenticator app you will use and download it to your cellphone. You can use any authenticator app that can generate time-based one-time passcodes (TOTP), such as Microsoft Authenticator or Google Authenticator.
Log in to your Zendesk administrator account.
Navigate to your Profile. To navigate to your Profile, locate your profile icon in the upper-right corner of the window and select
profile-icon
View Profile
.
Navigate to your profile's
Security Settings
.
On the Security Settings tab, locate the
Two-Factor Authentication
section and click
Manage
.
Set up 2FA
.
On the Set up two-factor authentication page, select
Authenticator app
as your preferred 2FA method.
Click
Next
and follow the onscreen instructions for setting up the authenticator app, but, when you are presented with a QR code that contains the MFA secret key, don't scan it with your authenticator app. Instead, copy the MFA secret key character string, which is also displayed in the dialog, and paste it into a text file.
Do not continue to the next step unless you have copied the MFA secret key. You will provide this key to SSPM during the onboarding process.
Continue configuring your authenticator app by scanning the QR code or by manually entering the MFA key. Complete the remaining setup steps as prompted by the dialog.
(
For Okta log in
) To access the administrator account through Okta:
Identify your Okta subdomain.
Generate and copy an MFA secret key.
(
For Microsoft Azure log in
) To access the administrator account through Microsoft Azure:
Enable third-party software OATH tokens for the administrator account.
Configure the account for MFA and copy the MFA secret key.
Identify your Zendesk subdomain.
Unless you enabled the host-mapping feature in Zendesk, your subdomain is included in your account's URL. The URL format is
<subdomain>
.zendesk.com.
If you have enabled the host-mapping feature in Zendesk, then the subdomain is mapped to your own domain, and you cannot identify the subdomain from your account's URL. In this case, you can identify your Zendesk subdomain from the Admin home page in Zendesk.
To access the Admin home page, click on the gear icon in Zendesk's left navigation pane.
Locate the account domain name in the upper right corner of the Admin home page. This account domain name contains your subdomain in the format
<subdomain>
.zendesk.com.