Reauthenticate to a Cloud App

Learn how to reauthenticate.
When you connect SaaS Security API to one of your sanctioned SaaS applications, you must provide login credentials that enable the service to establish a secure connection with the cloud app. SaaS Security API and the app maintain this secure connection (in most cases using token-based authentication). In some cases, you might need to reauthenticate to a cloud app when:
  • Network
    —There is a network connectivity issue between the two services.
  • Password
    —You changed the password associated with the login account.
    Chrome caches credentials. Use an Incognito window to reauthenticate to avoid applying those cached credentials.
  • Account
    —The administrator associated with the login account changed credentials to those associated with a different administrator.
  • Permissions
    —You unintentionally revoked access permissions you formerly granted SaaS Security API or the required permissions changed.
  • Token expiration
    —Your SaaS app exceeded its RTL (Refresh Token Lifespan), which varies by SaaS application. 100 days is a common RTL. RTL is not configurable.
If you encounter authentication errors when you retrieve a token for SaaS Security API, see Authentication Errors.
  1. Select
    Cloud Apps and Settings
  2. Select the cloud app from the list, then click
  3. Follow the same process to log in to the app that you did when you first added the app. See the specific app section in Add Cloud Apps to SaaS Security API for details on what privileges are required for each app and for specific steps to successfully authenticate.
  4. To begin scanning the app after you successfully reauthenticate, select
    Start Scanning

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