SaaS Security Administrator's Guide
    : Create a Ticket for a Rule Violation
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    3. SaaS Security Administrator's Guide
    4. SaaS Security Posture Management
    5. Remediate Posture Security Risks
    6. Create and View Tickets for Rule Violations
    7. Create a Ticket for a Rule Violation
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    SaaS Security Administrator's Guide

    Create a Ticket for a Rule Violation

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    Create a Ticket for a Rule Violation

    When you are viewing a rule violation for an app, you can create a ticket about the violation in Jira.
    When you are viewing a rule violation for an app, you can either remediate the misconfigured setting, or you can create a ticket about the violation in an issue tracking system (Jira or ServiceNow). For example, if the misconfigured setting must be manually resolved in the SaaS app, you might create a ticket for an administrator of the SaaS app to resolve.
    1. Navigate to SaaS Security Posture Management.
    2. Navigate to a rule violation.
    3. In the rule violation, go to Ticketing.
    4. Select a Jira or ServiceNow instance.
      If no Jira or ServiceNow instances are linked to SSPM, you are prompted to link SSPM to a Jira instance or to link SSPM to a ServiceNow instance.
    5. Specify where you want to create the ticket, and ticket information.
      • For Jira, select the Jira board on which you want to create the ticket, and the type of ticket you want to create. Specify a title, which will be assigned to your Jira ticket.
      • For ServiceNow, select the ServiceNow instance. Specify a title, which will be assigned to your ServiceNow ticket.
    6. Create Ticket.
      A confirmation dialog box is displayed.
    7. Create the ticket.
      SSPM creates a ticket for this violation. The ticket contains details about this violation, such as the current and recommended values for the setting.

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