Learn about the services for which Prisma SaaS reports
availability and performance.
Prisma SaaS enables you to monitor the availability
and performance of services on which Prisma SaaS depends. Prisma
SaaS continuously performs health checks for Core, DLP, and WildFire
services and reports this information as status updates in the Prisma
SaaS web interface using color-coded availability and performance
indicators and optional alert notifications.
In most cases, you do
not need to take action on degraded or unavailable services because
Prisma SaaS Technical Support continuously monitors the health of
Verify Status for Core, DLP, and WildFire Services
Prisma SaaS monitors Core service, DLP service,
and WildFire service and displays service status and related details.
A browser reload displays the most recent information.
Cloud App and Scan Settings
Move your cursor over
display information about the impact on your end users, possible
causes, and actions you can perform to troubleshoot and resolve
Status of the service. The impact, causes,
and resolution depend on the service.
is operating normally.
—Critical services are unavailable.
—Service is not operating
at optimal performance.
Instructions to help you understand the
status and, if applicable, resolve issues with the service.
Last Status Check
Elapsed time since last status check for
the service indicated. Status checks are based on short intervals
to ensure up-to-date status information.
Add Alert Notifications
Alerts enable recipients to monitor Prisma
SaaS services in real-time. Prisma SaaS generates and sends to recipients
an email notification when a Core, WildFire, or DLP service is in
To minimize the number of emails a recipient receives, Prisma SaaS
sends one consolidated email for each state. A recipient does not need
to have a Prisma SaaS admin account to receive such alerts.
Cloud Apps and Settings
Position the toggle to enable alerts.
Enter comma separated list of email addresses to which
you want to send alert notifications, then