Reset Administrator Password

Learn how to reset the password for an administrator on SaaS Security.
Administrators with a Super Admin role can reset the password for any administrator account but an administrator with the Admin role can only reset the password for other Admin role administrators, or administrators with a Limited Admin or Read Only role.
The ability to reset an administrator password on SaaS Security is available on instances set up before July 17, 2019. For instances set up after July 17, 2019, reset your password through the Customer Support Portal.
  1. Select
    Settings
    Admin Accounts
    .
  2. Click the
    Name
    of the administrator and
    Force Change Password
    .
    If you do not see the Force Change Password link, you do not have the privilege necessary to modify the settings. When you successfully reset a password, the administrator receives an email that includes a link to change their password.

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