Configure Routing Preferences

Prisma Access

Configure Routing Preferences

Table of Contents

Configure Routing Preferences

Learn how to configure routing preferences for Prisma Access service connections.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Panorama Managed)
To enable routing preferences, complete the following steps.
To configure these routing preferences, you must use BGP routing and not static routing for your service connections.
  1. (
    ) Select the routing to use for your service connections.
    1. From the Panorama that manages Prisma Access, go to
      Cloud Services
      Service Setup
      and click the gear to edit the
    2. In the
      settings, select your
      Routing Preference
      Hot Potato
  2. (
    Optional, Hot Potato Routing Deployments Only
    ) To specify a preferred service connection to use if a link fails, configure a
    Backup SC
    when you configure a service connection.
    You can select any service connection that you have already added. Prisma Access uses the
    Backup SC
    you select as the preferred service connection in the event of a link failure. Selecting a backup service connection can prevent asymmetric routing issues if you have onboarded more than two service connections. This choice is available in Hot potato routing mode only.
    1. Go to
      Cloud Service
      Service Connection
    2. Select the service connection to configure, or
      a new one.
    3. Select a service connection to use as the preferred backup (
      Backup SC
  3. Commit your changes to Panorama and push the configuration changes to Prisma Access.
    1. Click
      Commit and Push
    2. Edit Selections
      and, in the Prisma Access tab, make sure that
      Service Setup
      is selected in the
      Push Scope
      , then click
    3. Click
      Commit and Push
  4. Verify that your service connection is up by selectin
    Panorama > Cloud Services > Status > Status
    and checking that its Status is
    Deployment Status
    area allows you to view the progress of onboarding and deployment jobs before they complete, as well as see more information about the status of completed jobs.
    If the status is not
    , hover over the Status icon to view any errors.
    To see a graphical representation of the service connection along with status details, select
    Service Connection
    on the
    Select a region to get more detail about that region.
    Click the tabs below the map to see additional information about the service connections.
    • Location
      —The location where your service connection is deployed.
    • Remote Peer
      —The corporate location to which this s service infrastructure is setting up an IPSec tunnel.
    • Allocated Bandwidth
      —The number of service connections you have allocated multiplied by 300 Mbps.
      This number does not reflect the available service connection bandwidth.
      While each service connection provides approximately 1 Gbps of throughput, the actual throughput is dependent on several factors, including:
      • Traffic mix (for example, frame size)
      • Latency and packet loss between the service connection and the headquarters location or data center
      • Service provider performance limits
      • Customer termination device performance limits
      • Other customer data center traffic
    • ECMP
      —If you have equal cost multipath (ECMP) configured for this service connection. Since ECMP is not used for service connections, this status is
    • Config Status
      —The status of your last configuration push to the service. If the local configuration and the configuration in the cloud match, the Config Status is
      In sync
      . If you have made a change locally, and not yet pushed the configuration to the cloud, this may display the status
      Out of sync
      . Hover over the status indicator for more detailed information. After committing and pushing the configuration to Prisma Access, the Config Status changes to
      In sync
    • BGP Status
      —Displays information about the BGP state between the firewall or router at your corporate/headquarters location and Prisma Access where the service connection is established. Although you might temporarily see the status pass through the various BGP states (
      Open send
      Open pend
      Open confirm
      , most commonly, the BGP status shows:
      • Connect
        —The router at your data center/headquarters is trying to establish the BGP peer relationship with Prisma Access.
      • Established
        —The BGP peer relationship has been established.
      This field will also show if the BGP connection is in an error state:
      • Warning
        —There has not been a BGP status update in more than eight minutes. This may indicate an outage on the firewall.
      • Error
        —The BGP status is unknown.
    • Tunnel Status
      —The operational status of the connection between Prisma Access and your service connection.
    • Location
      —The location where your service connection is deployed.
    • Remote Peer
      —The corporate location to which the service connection is setting up an IPSec tunnel.
    • Ingress Bandwidth (Mbps)
      —The bandwidth from the HQ/data center location to Prisma Access.
    • Ingress Peak Bandwidth (Mbps)
      —The peak load from the HQ/data center location into the cloud service.
    • Egress Bandwidth (Mbps)
      —The bandwidth from Prisma Access into the HQ/data center location.
    • Egress Peak Bandwidth (Mbps)
      —The peak load from Prisma Access into the HQ/data center location.
    • QoS
      —Select this button to display a graphic chart that shows a real-time and historical QoS statistics, including the number of dropped packets per class. This chart displays only for service connections or remote network connections that have QoS enabled.
    If you configured BGP, you can check its status by selecting
    Cloud Services
    Network Details
    Service Connection
    Show BGP Status
    The BGP Status dialog displays. This table provides you with the following information:
    • Peer
      —Routing information for the BGP peer, including status, total number of routes, configuration, and runtime statistics and counters. The total number of routes display in the
      bgpAfiIpv4-unicast Counters
      area, in the
      Incoming Total
      Outgoing Total
    • Local RIB
      —BGP routes that Prisma Access uses locally. Prisma Access selects this information from the BGP RIB-In table, which stores the information sent by neighboring networking devices, applies local BGP import policies and routing decisions, and stores the Local RIB information in the Routing Information Base (RIB).
      Note that only the first 256 entries are shown. To view additional entries, enter a subnet or IP address in the Filter field and click Apply Filter to view a subset of the routing entries up to a maximum of 256.
    • RIB Out
      —Routing information that Prisma Access advertises to its peers through BGP update messages.

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