Switch Between the Prisma Access Agent and GlobalProtect App (Using the Prisma Access Agent App)

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Switch Between the Prisma Access Agent and GlobalProtect App (Using the Prisma Access Agent App)

Learn how to switch between the Prisma Access Agent and GlobalProtect app using the agent apps.

If your administrator configured the feature to allow users to disable the Prisma Access Agent, you can use the Prisma Access Agent app to disable the Prisma Access Agent. After you disable the Prisma Access Agent, you can start the GlobalProtect app.

Your administrator must contact the Palo Alto Networks team to enable this tenant-level feature.

To switch from the Prisma Access Agent to the GlobalProtect app:
1. Open the Prisma Access Agent app.
2. Click the hamburger menu to open the preferences window.
3. Disable the Prisma Access Agent.
4. Close the preferences window.
  
  The Prisma Access Agent is disabled.
5. Start the GlobalProtect app and Connect to GlobalProtect.
To switch from the GlobalProtect app back to the Prisma Access Agent:
1. Open the GlobalProtect app.
2. Click the options menu and select Disconnect.
3. Launch the Prisma Access Agent.
4. Click the hamburger menu to open the preferences window.
5. Enable the Prisma Access Agent.
6. Close the preferences window.
7. Click the lock icon to connect to the Prisma Access location.