Cloud Management

Set an Agent Override Key

Before you can enable the option for ticket requests to disable GlobalProtect, you must first need to set an Agent User Override Key.

Go to

GlobalProtect Setup

GlobalProtect App

Global App Settings

and enter a four character key to set the

Agent Override Key

.

If you're using Strata Cloud Manager, go to

Workflows

Prisma Access

Setup

GlobalProtect

GlobalProtect App

Global App Settings

.



Allow for GlobalProtect to be disabled with a ticket

Go to

GlobalProtect Setup

GlobalProtect App

App Settings

App Configuration

Disable GlobalProtect

and set the option to

Allow with Ticket

.

If you're using Strata Cloud Manager, go to

Workflows

Prisma Access

Setup

GlobalProtect

GlobalProtect App

App Settings

App Configuration

Disable GlobalProtect

and set the option to

Allow with Ticket

.



Generate a ticket

After setting the

Agent Override Key

and the option to

Allow with Ticket

, you’ll be able to

Generate Ticket

.

When a user attempts to disable GlobalProtect in the app, GlobalProtect will display a request number to them. Submit that request number here to generate a ticket for GlobalProtect to be disabled for that user.