| Where can I use
this? | What do I need? |
|---|
Strata Cloud Manager uses the Unified Incident Framework to
centralize incident management and provide a more contextual experience. The
product-specific alerts and incidents are now located under
Incidents. The previous Alerts &
Incidents dashboard remains available in read-only mode for reference.
In
Strata Cloud Manager, select
to view information about the
Priority Alerts
in your
Prisma Access environment.
Priority Alerts describe the status of your Prisma Access environment, especially
if something isn't working as expected.
When Prisma Access generates an incident, it also generates a correlated, or
child, alert, and it notifies you after it resolves the alert. You can't manually
resolve alerts: the system resolves the alert when the underlying conditions that
triggered the alert have been fixed or the alert's parent incident has been
disabled. Some alerts let you know about issues that the Prisma Access team is
working on, and others let you know about issues that you can resolve with a
configuration update.
A child alert is disabled when the parent incident is
disabled.
The (number of) Total Alerts table shows details about all
open alerts.
- Severity—View alerts by severity.
- Code—Each alert's code. For more information on alerts by code, see Primary Alert Codes.
- Code-specific details—Information about this alert. For details, find
your alert in the Priority Alerts section.
- Category—The alert category (MU, RN, SC).
- State—Critical, warning, or raised.
- ID—The alert's unique ID.
- Primary Impacted Objects—Select any alert's
Primary Impacted Objects to see its tenant ID,
subtenant ID, site name, and BGP peer name.
- Related Objects—Related objects include location, source
IP address, destination IP address, and BGP peer name.
- Last Updated—The last time any activity occurred that
caused an update to this alert.
- Clear Reason—Reason an alert was cleared.
