Notification Profiles

Notification profiles enable you to subscribe to alerts you want to receive. The
Notification Profiles
page shows all notification profiles available for a specific tenant in the Notification Subscriptions table and all profile subscription logs for the tenants in the Notification Subscription Log.
When you create or modify a notification profile, you can enable Prisma Access to send email or webhook alerts when it initially detects an issue and when the issue is resolved. These alert notifications describe the issue and impact, and include a link to Prisma Access where you can investigate further.
The Palo Alto Networks email address from which you receive alert notifications is noreply@paloaltonetworks.com.
For more information about the alert codes shown in the notification, see Alert Codes.

Notification Subscriptions

The table in the
Notifications Subscriptions
table offers a view of all available profiles, enables you to create new profiles and modify existing ones, and enables Prisma Access to send alerts.
  • Enable or disable a profile from the
    State
    column.
  • Select a
    Profile Name
    to modify that profile.
  • The
    Sub-Tenant ID(s)
    column shows one subtenant ID, and indicates with the + sign whether there are more.
  • The
    Email Address(es)
    ,
    WebHooks
    , and
    Alert Subscription
    columns show information that was added when the profile was created or modified.
  • You can create two notification profiles with selections for subtenants, notification methods, and alert subscriptions. One of these profiles is designated as the
    Default Profile
    for the tenant.
    Existing Prisma Access tenants with email subscriptions for alerts in Prisma Access Insights prior to the introduction of Notification Profiles will have the
    Default Profile
    populated with all email addresses and all alert subscriptions.
    Informational Alerts
    will be added to the
    Default Profile
    's alert subscriptions. This
    Default Profile
    can be edited.
  • From the
    Actions
    column, click the checkmark to make the specified profile the default profile for the tenant. Use the pencil to modify a profile or the trashcan to delete a profile.

Add a Notification Profile

Create a new notification profile by clicking the
Add Notification Profile
button to the right. The
New Profile
window appears.
Under
General
:
  1. Name
    : Enter a profile name.
  2. Sub-Tenant ID
    : Select one or more subtenants.
  3. Description (optional)
    : Enter an optional description of up to 72 characters.
Under
Notification Method
:
  1. Select
    EMAIL
    1. Under
      Email Contacts
      , click the
      Add Contacts
      button.
    2. Enter a valid
      Email
      and an optional
      Name
      , and press
      Enter
      .
      You can add multiple email contacts using the
      Add Contacts
      button.
  2. Select
    WEBHOOKS
    .
    1. Enter a webhook name and a valid URL.
    2. Under
      Auth Type
      , select
      None
      ,
      Basic
      , or
      Token
      .
      None
      : You don’t need to add any more information.
      Basic
      : Enter the username and password of the webhook.
      Token
      : Enter the token of the webhook.
      You can create one webhook notification per profile.
  3. Under
    Alert Categories
    , you can select all alerts present under an alert category, or you can click
    >
    to the left of the alert category name to expand the category and specify which alerts you want to be notified on. To receive alert notifications over email or notifications streamed through webhooks, based on alert severity for an alert category of interest, click the checkboxes for
    Low
    ,
    Medium
    , or
    High
    severity.
  4. Click the
    Save
    button.

Edit an Existing Profile

To edit an existing profile, click either the
Profile Name
or the pencil in the
Actions
column. Make your changes, and click
Save
to update the profile.

Notification Subscription Log

The
Notification Subscription Log
widget shows changes to all profiles, including when profiles are added, modified, and deleted.

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