: Activate a License for Cloud Managed Prisma Access and Add-Ons Through Common Services
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Activate a License for Cloud Managed Prisma Access and Add-Ons Through Common Services

Table of Contents

Activate a License for Cloud Managed
Prisma Access
and Add-Ons Through
Common Services

Learn how to activate your
Prisma Access (Managed by Strata Cloud Manager)
tenants through
.
Where Can I Use This?
What Do I Need?
  • Prisma Access
    license with optional add-ons
  • Activation link
  • Strata Logging Service
  • Role: Multitenant Superuser or superuser with access to the Customer Support Portal
After you receive an email from Palo Alto Networks identifying the license you're activating, including all your add-ons and capacities, use the activation link to begin the activation process. The service will help you with the process of claiming your license, creating your tenant, and managing your users.
Select
Activate Subscription
in your email.
Use one of the following options:

First Time Cloud Managed
Prisma Access
and Add-Ons Activation

Learn how to activate your Cloud Managed
Prisma Access
tenants through
Common Services
for the first time.
Follow these steps for first-time Cloud Managed
Prisma Access
and add-ons license activation.
  1. Log in with your email address.
    • If you have a Palo Alto Networks Customer Support account, then enter the email address you used when you registered for that account and select
      Next
      .
    • If you do not have a Palo Alto Networks Customer Support account, then
      Create a New Account
      Password
      Next
      .
    The service uses this email address for the user account assigned to the tenant that you use for this license. This tenant, and any others created by this email address, will have the
    Multitenant Superuser
    role.
  2. If you have multiple Customer Support Portal accounts, choose the
    Customer Support Account
    number that you want to use to claim the license.
  3. Choose
    Cloud
    management for your setup and management method.
  4. Allocate the subscription to the recipients of your choice.
    You can allocate your entire license to one recipient or you can share it with multiple recipients in a tenant hierarchy. What is a tenant?
    1. If you need just one tenant, use or rename the tenant provided. The name provided matches your Customer Support Portal account for convenience.
    2. (
      Optional
      ) This step applies if you are a managed security service provider (MSSP), a distributed enterprise customer, or need multiple tenants. After you create the first tenant, you can
      Allocate to subtenant
      and use or rename the tenant provided.
      A subscription gets allocated on a tenant or a sub-tenant. This step is for choosing a tenant where you want to allocate a license, not for building a complete tenant hierarchy. You can create only a tenant and subtenant here, and you can choose to allocate a license to that subtenant.
      After activation, you can build out your tenant hierarchy as needed through tenant management. You can create your tenant hierarchy to reflect your existing organizational structure. You can also consider identity and access inheritance when creating the hierarchy, in addition to tenant hierarchy limits.
      After you create a tenant hierarchy, you can share a license.
    3. Select
      Done
      .
    After first time or return visit license activation, continue with the following steps:

Return Visit Cloud Managed
Prisma Access
and Add-Ons Activation

Learn how to activate your Cloud Managed
Prisma Access
tenants through
Common Services
for repeat visits.
Follow these steps if you have already completed first time
Prisma Access
and add-ons license activation, you have already created your tenant hierarchy through tenant management, and you are returning to activate another license in your existing hierarchy.
  1. Log in with your email address.
  2. Choose the
    Customer Support Account
    number that you want to use to claim the license.
  3. Choose
    Cloud
    management for your setup and management method.
  4. Allocate the subscription to the recipient tenant of your choice.
    You can hover over each tenant to see which apps you already activated.
    After first time or return visit license activation, continue with the following steps:

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