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Prisma Access

Ticket Request to Disable GlobalProtect (Strata Cloud Manager)

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Filter

Expand All | Collapse All

Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Ticket Request to Disable GlobalProtect (Strata Cloud Manager)

Instead of enabling users to directly disable GlobalProtect, you can allow a user to request for GlobalProtect to be disabled via a ticket.

Set an Agent Override Key

Before you can enable the option for ticket requests to disable GlobalProtect, you must first need to set an Agent User Override Key.

Go to WorkflowsPrisma Access SetupGlobalProtectGlobalProtect AppGlobal App Settings and enter a four character key to set the Agent Override Key.
Allow for GlobalProtect to be disabled with a ticket

Go to WorkflowsPrisma Access SetupGlobalProtectGlobalProtect AppApp SettingsApp ConfigurationDisable GlobalProtect and set the option to Allow with Ticket.
Generate a ticket

After setting the Agent Override Key and the option to Allow with Ticket, you’ll be able to Generate Ticket.

When a user attempts to disable GlobalProtect in the app, GlobalProtect will display a request number to them. Submit that request number here to generate a ticket for GlobalProtect to be disabled for that user.