Welcome to the Prisma Access (formerly GlobalProtect cloud service) documentation site! Prisma Access helps you deliver consistent security to your remote networks and mobile users. All your users—at headquarters, office branches, and on the road—connect to Prisma Access to safely use the internet and cloud and data center applications. You get protection at scale with global coverage, so you don’t have to worry about things like sizing and deploying firewalls at your branches, or building out and managing appliances in collocation facilities.

There are two ways you can manage Prisma Access: Cloud Managed Prisma Access (using the new Prisma Access app) and Panorama Managed Prisma Access. Before you get started with Prisma Access, you must decide on the management interface you want to use , as you cannot switch management interfaces once you begin. Prisma Access feature support also varies depending on the management interface you're using.

Release Highlights

Prisma Access for Mobile Users: Prepare for the Rush to Work Remote

With the COVID-19 outbreak, to promote public health and reduce unnecessary exposure to risk, you may have elected to support your workforce to work from home. If you have a large number of employees working remotely, Prisma Access for Mobile Users provides a scalable way for your remote workers to securely access your organization’s applications and resources - both cloud-based and on-site.

Date Highlights
September 8,2020

Prisma Access (Panorama Managed) 1.7 enables you to use  the exciting capabilities introduced with PAN-OS 9.1. In addition, the highlights in this release include:

  • Enhancement to forward internet-directed traffic through service connections for remote network and mobile user deployments.
  • Ability to choose the GlobalProtect App version for mobile users
  • Notifications and alerts on Panorama about  plugin and Panorama version upgrade requirements.

    Note: This release is a phased roll out, and you will receive a notification in Panorama when the Cloud Services plugin is available for installation.
August 31, 2020 Monitor your Prisma Access deployments with the new Prisma Access Insights app on the hub. The Insights dashboards enable you to identify top issues that need your attention so you can fix them, and inform you of issues that we're covering.
The app is available as a public beta for Cloud Managed and Panorama Managed Prisma Access.
June 19, 2020 Use the simplified activation workflow for Prisma Access. Whether you have just purchased Prisma Access or are evaluating it for your needs, your order fulfillment email includes the link to the hub. Start there to activate your license. For details, see the Prisma Access (Panorama Managed) or the Cloud Managed Prisma Access  documentation. 
May 12, 2020 With the Cloud Services plugin 1.6, Prisma Access (Panorama Managed) introduces support for Enterprise DLP.  It also includes DNS enhancements to  support source IP address-based DNS policies for mobile users, and for remote networks you can specify DNS servers to resolve both internal and public domains. See the Prisma Access Release Notes for details. 

Cloud Managed Prisma Access Docs

Administrator's Guide—Cloud Managed Prisma Access

Use the new Prisma Access app to onboard and manage your Prisma Access cloud infrastructure.

Release Notes—Cloud Managed Prisma Access

Learn about why Cloud Managed Prisma Access could work for you, and see the issues we're working on to make the your Prisma Access experience even better.

Panorama Managed Prisma Access Docs

Administrator's Guide—Panorama Managed Prisma Access

Leverage your existing next-gen firewall configurations and use Panorama to manage Prisma Access.

Administrator's Guide—Panorama Managed Prisma Access (Cloud Services Plugin v 1.6)

If you are still using the cloud service plugin 1.6 with Panorama 9.0.4 or later, use this guide.

Integration Guide—Panorama Managed Prisma Access

Secure your SD-WAN or public cloud deployment with Prisma Access, and learn about integrations with third-party authentication providers, in this guide.

Prisma Access Release Notes (Panorama Managed)

Learn about all the new features that await you on Prisma Access!

GlobalProtect App Docs

GlobalProtect™ App User Guide

Guides end users through the process of installing the GlobalProtect app software. A customizable version is also available for Mac and Windows platforms.

GlobalProtect™ App Release Notes

Provides important information about new features, known issues, and addressed issues for the GlobalProtect app.

GlobalProtect™ App New Features Guide

Describes the new features introduced with the GlobalProtect app.


Cortex XSOAR & Prisma Access Integration

Related Documents

Cloud Services Plugin Version Compatibility

Check the minimum version of the Cloud Services plugin that is supported with Panorama Managed Prisma Access.

What Features Does Prisma Access Support?

Live Community: Prisma Access

Have questions about Prisma Access? Join the Live Community to post your questions and get answers.

Prisma Access Webinar

Watch the on-demand webinar to learn how to utilize all the comprehensive prevention built into Prisma Access.